Field Service Engineer

êton Wimborne Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people? Field Service Engineer - GB Senior Representative The purpose of the Field Service Engineer II role is to provide technical support services to Mission Systems products onsite and at ‘off-site’ customer and end user locations world-wide. Services include both ‘hands-on’ activities, along with technical/advisory and training support to internal and external customers. The role will include planned and unscheduled (urgent short notice) requirement to travel to locations world-wide. Typically, off-site working activities are short duration (a few days, up to several weeks), but may be longer on occasion. The role will also include close working within Integrated Project Teams (IPTs) in a variety of capacities when not deployed on off-site work. Essential Functions: Quality input into new bids and contract reviews Generation and implementation of Quality plans to meet Customer requirements. Drive product and process non-conformance investigations and associated root cause analysis activities including concession management. Manage and host Customer audits and source inspection activities. Own the management of Quality escapes and Customer investigations. Ensure Quality Management System compliance throughout the Product Lifecycle Completion of required First Article Inspections (AS9102) and ensure smooth transition of new products into production. NCR and FRACA management MRB ownership and facilitation Generate Quality metrics and associated tracking to met set targets. Determination and implementation of Quality improvement initiatives. Inspection process adherence and associated support for physical and document sign-off of product prior to despatch. Co-operate with management to meet the employer’s legal duties; read and comply to the site Safety Health & Environment Policy; and take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions Qualifications Experience Required: Excellent and open interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Technical service or similar engineering experience, preferably developed in an aviation engineering and customer facing capacity. Maintenance skills from a civil or military background desirable. Experience of Technical Training delivery practical and theoretical. Experience of working unsupervised and remote from the business. Degree or HND/HNC/BTEC qualified and/or demonstrated (5yrs +) relevant experience. Knowledge of Eaton Mission Systems products desirable. Experience of working closely with external customers. Must hold a passport and be able to travel at short notice as required. Must hold a driving license. Proficient level of computer skills including MS Word, PowerPoint, Excel, Teams and Outlook. What Eaton offers? Competitive compensation and benefits package Contract in fast growing global company Challenging projects in dynamic collaborative team Great promotional opportunities – We encourage internal promotion, whenever possible Excellent working environment – safety and ethic are important for us Candidates applying to the vacancy will be subject of the background screening
LI-JG1 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Europe, Middle East, Africa Organization: AER MSD Mission System Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 75 % of the Time