R2P Vendor Master Process Expert

The R2P Vendor Master Process Expert is the country’s main point of contact for end-to-end Vendor Master process. They are the face of GS Procurement for Vendor Master Process for the region, managing complex cases and operational issues, partners with BU Procurement, Country engagement leads, Regional Category Leads, Sourcing, R2P Triage Accounts Payable and BPO service providers to drive daily operations – volume management and quality. R2P Vendor Master Process Expert also leads governance discussions with relevant stakeholders and conducts training to business users. Operational Management Lead & manage daily operations (E.g. review of volumes, urgent requests for the day, review daily capacity, OMNI vendor status / aging) for both WIPRO, Quality Audit Team. Ensure that all KPIs are met on a daily / monthly basis for VMD process. Ensure that all scheduled reports and activities are executed and validated on time. Governance/Stakeholder Management/Customer Service/L3 Helpdesk Escalation: Lead governance discussions with relevant stakeholders in the respective countries. Deliver service excellence and maximize customer service satisfaction Identify, resolve and communicate critical user support issues in a timely manner. Execute Voice of the Customer (VOC) action plan from different stakeholders Maintain professional attitude during service delivery and resolution of issues Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support Lead and implement communication plans, change management frameworks, and support change management integration activities Quality Management: Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA) Validate and strengthen root cause analysis on recurring and/or quality issues provided by WIPRO and Quality Audit. Lead, track and responsible to execute action plan for quality improvement Work and lead with Third Party Service Providers and different business functions for action planning and execution. Qualifications Required Minimum Education Bachelor’s degree in Business Management related field or equivalent Required Years of Related Experience: 3-5 years work experience in Master Data process. Excellent processing skills with an eye for detail and accuracy Proven knowledge of Vendor Master Data process is desirable Ability to use computer applications as required – Microsoft applications (Word, Excel, Powerpoint, Outlook), SAP skills is desirable Primary Location Philippines-National Capital-Manila- Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ Job Function Finance Requisition ID 2206080034W