Team Lead, Global Cash & Bank

The Team Leader, Cash & Bank is responsible for managing and overseeing end to-end service delivery in the Cash & Bank function within their scope. Policy and Strategy Development · Develop policies and procedures and ensure compliance · Participate in strategic planning for the team as required Record to Report Process Management · Oversee the total record to report process – including inter-company, general accounting and period end closing process · Manage service levels and targets to ensure delivery as defined in Service Level Agreements · Develop and evaluate performance indices to measure operational efficiency against best practice · Resolve complex or critical process issues which go beyond Cash & Bank team lead’s capabilities · Review and analyze management reports as required and drive necessary actions for improvement · Monitor resource utilization and manage resource allocation, including identifying changes to long term resource needs and implementing necessary actions Internal and External Representation · Represent the Cash & Bank function and lead change efforts for R2R area · Work closely together with other Process Managers (Accounts Payable, Accounts Receivable) to insure best possible communication and interaction between the processes · Develop, build and maintain relationships with all markets and business sector(s) serviced by the team · Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements Continuous Improvement · Lead identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost effective manner · Focus on simplification, standardization, quality improvement and cost minimization of process · Proactive involvement in determining and implementing best practices · Drive implementation of business process improvement initiatives to the team as required Team Performance · Ensure team members have the appropriate skills, supporting tools and technologies to enable them to deliver excellent customer service · Provide leadership, coaching, training and guidance team so they can proactively carry out their role to the highest possible standard · Manage and monitor team performance on a regular basis to ensure that service levels and targets as defined in Service Level Agreements are met; and take corrective action when required Work planning and Resource Allocation · Develop and manage work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times · Pro-actively allocate resources as required, including job rotation and cross training to facilitate knowledge sharing · Create an environment that allows team members to grow and be continuously challenged Professional Development Team Development - Develop, manage and adjust Cash & Bank team goals - Develop Cash & Bank team leads using an on-going coaching, objective setting, personal development and performance assessment and feedback sessions - Assist in recruitment, retention and motivation of staff as required Personal Career Development - Work with Supervisor to set personal goals and objectives - Meet training responsibilities by attending scheduled training - Develop, maintain personal knowledge base of and adhere to procedures, business processes, and relevant application systems of own area of responsibility - Seek opportunities to improve knowledge, skills, and performance - Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities Professional Work Ethic - Maintains high degree of professional conduct at all times - Adheres to established office hours, policies, and dress code - Promptly advise supervisor of absences no later than start of business hours Audit and Compliance · Support auditors and legal authorities with the execution of required activities ensure staff are available as required · Ensure current processes, systems, databases and information security are up to date and comply with current legislation Qualifications Education: At least University degree in finance related field or equivalent with professional certification (e.g. CPA) Experience and Skills: Required: At least 3-5 years’ experience in general accounting, Invoice to cash, requisition to pay, intercompany function. At least 1 year experience in handling people Experience in shared services center of a multinational corporation desirable Excellent oral and written communication skills Ability to read, understand, verbally exchange information, and compose written material for business purposes in English Primary Location Philippines-National Capital-Manila- Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ Job Function Finance Requisition ID 2206090339W