Coordinator Digital Product Operations

Who are we hiring? As a Coordinator, Digital Product Operations at Madison Square Garden Entertainment, you will be responsible for amplifying MSG’s digital strategy, product vision and operational programming across web, mobile, app and in-venue platforms to promote digital discovery of MSG’s venues and stages. You will work closely with our internal partners (e.g. Information Technology, Data & Analytics, Business Operations, Marketing, Sales, etc.) to advance digital tooling & technology, improve capabilities to enhance content and gauge effectiveness of digital optimizations. Additionally, you will drive organizational performance by managing program intake, creating best practices, building strategic frameworks and optimize process workflows at scale. As a result, you will aid in driving increased traffic, conversion and sales, along with improvements to customer satisfaction. The ideal candidate is highly collaborative, has a strategic mindset with ability to solve ambiguous problems and has a thirst for continuous improvement. What will you do? · Business Case Development – Drive collaboration across stakeholders to enable digital business operations; identify and scope innovative tools, features, and technologies, developing omni-channel product strategies and creating business cases; structure complex and ambiguous problems into calculated solutions · Digital Experience Strategy – Contribute to holistic strategy for digital experience (e.g. goals, objectives, programming, product roadmap, tactics, etc.) · Operational Cadence – Coordinate materials for weekly, monthly and quarterly business reviews; support launch of strategies and programs, identify key stakeholders to engage with across project lifecycle and translates business needs into scalable operational solutions · Process Optimization – Document workflows and processes to create scalable best practices, efficient operating models and tactical playbooks; assist with digital governance · Program Management – Maintain clear project plans and roadmaps, while partnering with internal stakeholders and keeping business priorities & user needs at the forefront; document project requirements, milestones and timelines; obtain necessary stakeholder approvals and manage workflow for departments feeding content to team; support development of presentation materials to share with Madison Square Garden executive team · Product Roadmap – Contribute to core digital product vision, design, functionality & requirements; help prioritize product backlog, leveraging consumer insights and quantitative data; partner with Product Management and Engineering teams to develop, launch and enhance features across sites & apps; optimize tooling workflows and advances technological capabilities to improve digital experience What do you need to succeed? · 0-3 years experience in Business, Marketing, or related field · Passion for sports, music, entertainment and pop culture · Experience building or delivering against project plans or technical product roadmaps · Experience with project management tools; Airtable preferred · Experience partnering with Product Management, Marketing, Engineering or UX Design teams · Deep understanding of the digital marketing landscape (e.g. SEO, social media, content marketing, email marketing, push notifications, CRM, etc.) · Ability to work as part of a cross-functional team, set clear objectives and create performance measures; demonstrates initiative in a fast-paced environment · Customer-focused, analytical and process-oriented; comfortable making data-driven decisions · Strong project management skills; exceptional written and verbal communication skills · Proficient in Microsoft Office Suite (Excel, Powerpoint, Word); experience with VLOOKUPs and Pivot tables preferred Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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