Manager-Transition Analyst

Responsibilities Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned Provide feedback to TM/s on service design & solution documentation Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site) Collaborate with TM/s and local site management Monitoring and reporting on transition progress Resolving transitions issues, document risks and create mitigation plans Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) Ensure correct application of transition methodology to each transition being managed by the TC Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion Qualifications Minimum required: • Strong English, written and verbal • Strong knowledge and experience of SSC/BPO related transitions • Subject expertise in at least one of the towers (FP/HR/Sales/Mktg) • Prior Experience of handling and participation of onshore KC • Ability to work independently as well as within a team environment and deliver within agreed deadlines • Willingness to travel • Strong MS Office skills (Word, Excel, MS Project, Visio, PowerPoint) • SAP/other Functional systems core knowledge Preferred: • Fluent in English (both verbal and written) • Other languages will be a plus • Unde