Associate Director- Service Enablement Lead

Overview This role will oversee the GBS HR Operations Tower across 8 capabilities of HBS. Harmonizes initiatives and strategies with Leads to identify opportunities for performance improvements. Responsible for driving the Digital / automation strategy throughout GBS organization, Lean Six Sigma training , design thinkinging and continuous improvement of HR Capabilities / processes to maximize productivity and value creation to the Business. This role will partner with Global ESM / DEEx GHRO teams for running PepsiCo Digital Factory requirements/programs. The incumbent reports to HBS HR Operations Head, with a scope remit of 8 Service Lines under HR Operations support across North America, AMESA, APAC, Global Functions and GBS. Responsibilities Service Management Lead and drive Service Excellence for HR Operations Benchmarking to explore new solutions, automations, transformation in build next generation capabilities. Develop and execute training plans (Continuous Improvement and Automations) Track & Drive Efficiency, Effectiveness, Quality Assurance, Value Delivery and Compliance Build / Support Ecosystem to improve internal processes. Partner on Global GHRO projects where HBS is a key user or executor e.g. Tools or Technology or Process or Framework changes or Functional projects as assigned by the reporting manager. OMM Manage and drive Operations Maturity Model program planned from 2022 to 2023 for a successful execution Partner with Global teams in refining or global deployments PDCA on modification of the program, customizing per the needs and dynamics of operations changes Process Excellence Plan, Design and Run Six Sigma culture in the function Mobilize and leverage resources to ensure people understand and start Process Excellence mindset Support Global cross functional PEx initiatives and engag with GHRO PEx/ESM or as applicable Quality Assurance Drive Quality Service framework and sustained Quality delivery of Operational tasks and course correct design/plan/execution as per capability leads / leadership feedback Compliance Drive Compliane framework to pass on internal (SOX controls, Global Control Standards, BCP) or external audits (Operational audit, Data access/strorage/compliance audit, GBS model execution, Access Management) and course correct design/plan/execution as per capability leads / leadership feedback Qualifications Bachelors degree, MBA preferable. 15 years total with last 5 years in Global Scale Mid/Senior Leader level HR Operations experience in a large scale, complex matrix environment Experience in Service Excellence / Service Management at a Lead level Process management and continuous improvement with a focus on optimization and productivity Organization Change Management experience Technical / Functional Skills & Knowledge of HR Tools and Interfaces, Automations, Transformations, Service Excellence