ÌC Customer Support

¬countability - For business offer performance - For overall customer satisfaction throughout technical support - For operation country business objectives achievement in the country located Role - Using bFO data base to manage every case resolution, records and traceability - Provide general technical support for custmomers, particularly regarding technical information on productss, prices, discounts and application information during the pre-sales & after sales. Take ownership and ensure customer satisfaction before closing the request - Detect all opportunities to serve the customer while addressing customer support requests Key Metrics Customer satisfaction NSS Cases Qty Business opportunities (inbound & outbound) Profile Engineering school with 2 years experience Undergraduate degree - 3 years or post graduate degree/masters Sales & support / solution center / technical support / commercial Digital Citizen communication skills Rigourous Listening Qualifications Accountability - For business offer performance - For overall customer satisfaction throughout technical support - For operation country business objectives achievement in the country located Role - Using bFO data base to manage every case resolution, records and traceability - Provide general technical support for custmomers, particularly regarding technical information on productss, prices, discounts and application information during the pre-sales & after sales. Take ownership and ensure customer satisfaction before closing the request - Detect all opportunities to serve the customer while addressing customer support requests Key Metrics Customer satisfaction NSS Cases Qty Business opportunities (inbound & outbound) Profile Engineering school with 2 years experience Undergraduate degree - 3 years or post graduate degree/masters Sales & support / solution center / technical support / commercial Digital Citizen communication skills Rigourous Listening Schedule: Full-time Req: 0085CB