Customer Success Manager

Why will you enjoy this new opportunity? Every new job is an opportunity for growing your career. VMware is growing and growing fast. You can be a part of our growth story as VMware is the only company perfectly positioned to provide the multi-cloud platform for all the applications our customers need to accelerate their business today, and in the future. Joining VMware gives you long-term opportunities to expand your skills with annual education and/or training reimbursements, job rotation programs, subscriptions to online training platforms and employee networking groups. If you are someone who is passionate about making customers successful with your help and if you love interacting with customers and solving their problems, at the same time want to learn new technology, This opportunity is for you !! Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? VMware is seeking a Customer Success Manager (CSM) to drive success, adoption and renewal for key strategic customer accounts in the Cloud Management Business Unit. As a CSM you will own the Customer Lifecycle of our valued customers, beginning with customer onboarding and implementation, through adoption, enablement, and renewal achievement. The CSM will ensure that maximum value is derived from the products and services by quantifying the value with available telemetry data & analytics, driving adoption, sharing best practices, answering business questions, identifying opportunities of upsell & cross sell. The CSM will be working closely with the Sales Team, designing and executing customer success plans to ensure our customer objectives are truly met and they are successful. In addition to focusing on customer satisfaction and driving renewals, the Customer Success Manager must also have a long-term perspective and vision as the trusted advisor and primary escalation point for existing customers. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Responsibilities: Lead customer's onboarding, adoption, and expansion across a range of Cloud Management Products Build and manage Customer Success Plans to aid the customer in achieving their objectives with Cloud Management Products & Services Ensure timely and successful customer on-boarding, enablement, and training to help customers realize the business value of our partnership and offerings Maintain customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers. Assist with support escalation to ensure critical, business impacting issues are organized and resolved as quickly as possible Ensure customer needs and challenges are communicated and understood by Executives and functional teams. Work closely with sales, marketing, product management, and data analytics teams to drive customer adoption & satisfaction Serve as relationship manager, customer advocate and subject matter expert Cloud Services usage and business processes Gather case studies and identify customer references. Provide Customer insights to executive leadership & other stakeholders in the Business Unit Set and manage expectations of all stakeholders – both internal & external around onboarding and implementation timing, support escalations etc Skills And Requirements 3-6 years working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption Very strong communication, presentation and facilitation skills Demonstrated ability to drive adoption and promote new use cases with positive traction Excellent communication skills, with internal and external stakeholders and all levels of management. Ability to solve difficult issues with little supervision Ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges Willing to be a hands-on contributor and a proactive team player What is the leadership like for this role? What is the structure and culture of the team like? You will be reporting to Manager, Customer Success for APAC region and you will be working with global team members in APAC and other part of the globe. Where is this role located? Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Services and Consulting Subcategory: Customer Success Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-11-14 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.