Solutions Engineer

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: As a Solutions Engineer, you will be responsible for working with our customers to understand their individual IT monitoring and optimization needs and build innovative and differentiated solutions that will help these organizations to simplify the management of their environment. You will need to understand the capabilities of SolarWinds software, the needs of our customers, and facilitate a meeting of the two. You will work in a partnership with our sales team who will handle the commercial and legal requirements, while you focus on becoming a trusted advisor with our key customers to earn their trust and deliver amazing results. To achieve results, you will need to be comfortable working with product specialist engineers, business unit resources, marketing, and product management. We offer an attractive commission package for successful applicants. This position requires the ability to effectively perform detailed product demonstrations, during which you must effectively promote product solutions, answer audience questions, and clearly ascertain the prospect’s needs and requirements. As a Solutions Engineer, you must demonstrate broad and deep knowledge of SolarWinds Observability portfolio. Qualified applicants are required to have a minimum of 3 years relevant pre-sales experience. Responsibilities Partner with the Sales team in offering product solutions that solve business needs and overcome challenges. Articulate the benefits of SolarWinds Observability solutions and achieve cross-selling. Leverage the consultative sales process for prospective users to determine product capability assessment and validation, as it applies to the technical sales process. Conduct technical demonstrations and presentations, while effectively promoting product features, answering audience questions, and clearly ascertaining the prospect’s needs and requirements. Build proof of concept (POC) solutions for customer evaluations as part of the sales engagement process. Customize prospect’s environment to meet all technical requirements to satisfy POC. Assist customers during the product evaluation cycle by responding to technical queries via email. Troubleshoot with developers and provide online remote assistance to solve pre-sales support problems. Write technical responses to RFP, RFQ, and RFI documents. Identify product-specific areas for improvement to enhance user experience. Deliver training, in-person or via technical webinars, on new and updated products to internal and external audiences. Travel locally and internationally for trade shows, customer visits, and headquarters visits. Qualifications 3+ years of experience in a Solutions Engineering, Pre-sales, or similar Technical Consulting role. Bachelor's degree in a relevant Computing discipline or 5+ years of experience in related field (Network Administrator, System Administrator, DevOps, or similar IT related job function). Excellent oral and written business communication skills in English. A strong mix of technical ability, sales and customer interaction skills are required. Excellent presentation skills, with ability to articulate the value proposition and business benefits tailored to the audiences. Logical reasoning and technical troubleshooting skills. Technical aptitude and ability to quickly learn new technologies. TRAVEL REQUIREMENTS Up to 10% post-Covid.