Operations Manager - Well Services

<b> Overview </b><br><br>Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. <br><br>We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. <br><br>Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. <br><br>When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. <br><br>Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. <br><br>Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. <br><br><b> Responsibilities </b><br><br><b>Job Purpose</b> <br><br>The Operations Manager is responsible for supporting the Well Services business through the planning, organization, leadership and management of field operations with a strategic mindset and has overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.<br><br><b>Roles & Responsibilities</b> <br><br>SAFETY, SECURITY & COMPLIANCE<br><ul><li>Maintain the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company's Rules to Live By</li><li>Place Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk</li><li>Seek continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations</li><li>Lead safety meetings with employee on a regular basis</li><li>Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actions</li><li>Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises</li></ul><br>QUALITY<br><ul><li>Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System</li><li>Maintains service quality as immediate priority when working across all areas of the business and continually seeks areas for improvement</li></ul><br>OPERATIONS<br><ul><li>Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA</li><li>Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers</li><li>Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards</li><li>Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business</li><li>Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction</li><li>Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures</li><li>Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery</li><li>Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)</li><li>Drive forward change initiatives which enhance business performance</li><li>Partner with sales in identifying and pursuing new business opportunities within the area</li><li>Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved</li><li>Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford's Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)</li><li>Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals</li></ul><br>COMMUNICATION<br><ul><li>Maintain regular dialogue, informing and advising on both positive and negative factors impacting the business</li><li>Facilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functions</li><li>Maintain effective communications with all key stakeholders both internal and where appropriate external</li><li>Clearly communicate expectations, roles and responsibilities to their reports</li></ul><br>FINANCIAL<br><ul><li>Responsible for maximizing financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables and receivables</li><li>Assume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.</li><li>Ensure that effective cost management is understood and practiced by the organization</li><li>Leverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results (including profit and loss, fixed assets, inventory, capital expenditures and receivables)</li><li>Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage and maximize pricing recovery</li><li>All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses</li><li>Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure</li></ul><br>PEOPLE & DEVELOPMENT<br><ul><li>Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed for the work scope</li><li>Lead the way on people management to drive a motivated disciplined and productive workforce. This includes effective staff leadership, performance management by setting objectives and driving appraisals and communication</li><li>Actively engage with employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities</li><li>Collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce</li><li>Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience</li><li>Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential</li></ul> <br><br><b> Qualifications </b><br><br><b>Experience & Education</b><br><br>REQUIRED<br><ul><li>Bachelor's degree in an Engineering or Scientific discipline or equivalent experience</li><li>Minimum 7+ years of relevant work experience in operations</li><li>Minimum 5+ years of relevant work experience in a well services discipline</li><li>Experience in the execution of day-to-day operations and product related projects</li><li>2+ years Profit & Loss (P&L) experience </li></ul><br><br><b>Knowledge, Skills & Abilities</b> <br><br>REQUIRED<br><ul><li>Knowledge of Well Services products including thru-tubing fishing/milling, thru-tubing completions (Retrievable bridge plugs, packers & inflatable products), as well rejuvenation products</li><li>Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)</li><li>Comprehensive understanding of the Product Line and technical job planning requirements</li><li>Good understanding of Engineering, Service Quality and Sales</li><li>Comprehensive understanding of customer requirements and market conditions</li><li>Ability to work in high-pressure situations, balancing both client and business expectations</li><li>Knowledge of the company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance</li><li>Ability to accurately assess, solve, implement, and communicate solutions to problems</li><li>Understanding of continuous improvement</li><li>Ability to manage, develop and coach teams across organizational boundaries</li><li>Demonstrated ability to work in a global matrix organization</li><li>Excellent leadership, strong interpersonal, negotiating, influencing and planning skills</li><li>Team player</li><li>Strong organizational and effective communication skills</li><li>Strategic thinking skills</li><li>Problem-solving capabilities</li><li>Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSoft, Salesforce systems and FieldFX (where applicable)</li><li>Fluent in English</li></ul>