Customer Experience Continuous Improvement Specialist (m/w/d)

Position Summary: Job responsibilities: Initiate and lead projects (cross functional and national/international) Involvement in international and cross functional projects as well Meet project goals and deadlines (QDM based) Identification of right data for issue analysis and recommendations Internal & External Quality Measurement (VOC, VOB), incl. counter actions and improvement activities Process improvement based on root cause analysis Regular interaction with Senior Management and Directors Supporting CETF actions and (international / cross-functional) CE projects Personal Skills: Entrepreneurial drive - Act as if it was your own business Improve Business Performance Ask yourself: How can I see, if the business is doing well? What can I improve? Does the opportunity I see, have significance for the business? Who do I need to involve? What (support) do I need? Plan and organize own work on weekly/monthly basis Develop a good understanding of the workload you are facing Set yourself ambitious and realistic goals regarding deliverables and timelines Complete tasks independently, without guidance (that’s your goal) Make use of all the sources the company provides (Sharepoint, online sources, colleagues,…) It is your goal to work without guidance – knowing it might take some learning and practicing to get there QDM Expert (if not achieved yet, that’s your goal) Solid QDM knowledge and practice helps you organize yourself (see points above) and also with internal communication QDM Practitioner will be the goal to set yourself (if not achieved yet) Strong Communication and English Skills All projects must be considered regarding their value for the company and ready for best practice sharing – also internationally English is the corporate language, and most sources are available in English, so a very good understanding of the English language (written or spoken) is crucial Many projects have international participants, so listening and expressing yourself in English is importantTeamplayer Quality involves Teamwork Since the SIPOC leads you early to your Stakeholders, running your projects as a team is key Never forget to involve the frontline (where applicable) We are looking for your support in our Customer Experience Continuous Improvement Team. What drives us in our daily work, is to constantly improve our Customers' Experience. You will support management and CC Centers with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. You will also support or lead cross functional projects by applying area of expertise. Additional Information Posting Date: 05-September-2022 Closing Date: 02-October-2022 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by