Hostess

Job Number 22138686 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Function Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment. Required Experience & Qualifications Hospitality qualification advantageous 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment Well-groomed appearance as per company standards at all times Professional and pleasant disposition Professional telephone, communication and email etiquette People centric with a strong focus on the Guest experience Proficient in MS Office (Word, Excel, Outlook) Problem solving, decision making and conflict resolutions skills Ability to work within a pressurized environment Ability to use Initiative and be proactive and self-driven Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Required to work rostered shifts and irregular hours as per operational requirements Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements Key Responsibilities Ensure that the standards of service excellence and guest satisfaction are met and maintained Identify and anticipate the needs of your guests Acknowledge guest professionally upon arrival Anticipate guests' service needs Comply with COVID safety policies and protocols Ensure guest comply with COVID policies and protocols Be safety conscious and aware of safety risks within your environment Protect the privacy and security of guests and coworkers. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Monitor restaurant for seating availability, service, safety, and well-being of guests. Ensure work station is prepped and ready for services timeously Perform other duties as and when required Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.