System Analyst

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting, and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com. The Role – System Analyst Location-Ashburn VA Desired candidate will be part of the Visa Operations Command Center, monitoring various critical production applications and resolving or managing the prompt resolution of all incidents. Job Description and Responsibilities Participate/ facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR (Mean Time To Resolution) objectives. Correlate critical alerts on monitoring platform with actual system outages. Accurately and promptly assess/solicit the impact of a critical/major system/application outage. Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements. Monitors troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure. Analyze monitoring results of business-critical infrastructure and services and provide recommendations to improve detection and resolution. Follow documented operations processes and resolution/escalation procedures. Resolve standard incidents promptly without escalation. Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on tickets assigned to the team to meet group objectives. Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts. Propose and participate in the implementation of process/procedure improvements to better the department and services provided. Work on multiple platforms including ticket queue, mailbox, alert console, and phone calls. Offer effective recommendations to address repetitive issues. Although abbreviated description for contract is: System Analyst This role would be to work with the existing CVAS team perform monitoring for day to day functionality of critical services such as Visa Secure and Visa Resolve Online. This would involve quickly investigating, mitigating, and if unable to mitigate, quick escalation and coordination with 2nd level support teams. Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once-per-year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Join us in many countries, and see full career opportunities here. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.