HR Customer Support Analyst – English and Portuguese(8 months)

Nombre del sítio: Costa Rica - Cartago - Tres Rios Fecha de publicación: Sep 1 2022 With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. We need to continue to equip our people to fulfill their potential and to get the most out of their career, and HR helps facilitate that progress. By joining us, you’ll help to create an environment where people feel inspired. There’s always more to discover and a growing team to learn from.
GSK_HR Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are: Provide end to end support and first level resolution for employees and managers reaching out to People Services and Support Team via phone, live chat, web submit or email. Maintains working knowledge of Workday as well as Human Resources processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas. Work closely with other Human Resources Business Partners to ensure all procedures are followed and requests completed within service level agreements. Provide appropriate and accurate information and guidance to employees and managers regarding Human Resources and policies making full use of knowledge management tools and in order to do so effectively stays abreast of changes in knowledge management content. Act as an internal subject matter expert on GSK transactions/processes. As part of our HR Customer Service Team you will work in partnership with Human Resources partners and other members of HR operations to provide a high-quality customer experience to our internal clients. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Microsoft Office knowledge (Excel, Word, PowerPoint). English Level: Advanced. Portuguese Level: Advanced. Excellent written and verbal communication skills. Preferred Qualifications: However, if you have the following, it would be a plus: Experience working in a Human Resources Shared Services, Support Centre or Customer Support. Experience in Workday or other systems. If you feel this is your next career move, please apply up to September 11th, 2022 Why GSK? GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more: Annual Report 2021 Aviso importante a las empresas o agencias de empleo GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio. Nuestro lugar de trabajo inclusivo hace que nuestros empleados se sientan involucrados por la contribución que hacen, mientras se les concede el mismo trato independientemente de las características reales o percibidas. Por lo tanto, cuando solicita un empleo en GSK, no es necesario incluir en su hoja de vida información como la siguiente: raza, color, etnia, edad, género, orientación sexual, estado civil, religión, origen, fotografías o cualquier otra característica personal. Descubra cómo es la vida en GSK realmente www.gsk.com