IT BUYER

Role Purpose The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction identify key project team and stakeholders and establish private folder for project team Work with IT Sourcing team to maintain accuracy of MySourcing projects, including financial trends and budget numbers. Create NDAs in Ironclad – following through to make sure that they are completed in readiness for the various projects Loading MSAs and SOWs into Ironclad and setting up approval hierarchy for signature Lead and support MySourcing RFPs – set up suppliers, monitor supplier communications, collate questions, chase responses, facilitate presentations & meetings, collate results, prepare stakeholder presentations Coordinate MyMarket Approvals – review IT approvals in MyMarket and identify those that have been appropriately sourced by IT Sourcing – identify commitments to pay and discuss what items might provide potential projects for the future. Prepare Project Charters and Cover Letters– initiate PowerBI analysis of prior years’ spend, review with IT Finance and key stakeholders to assess and confirm project baselines; schedule sessions to agree negotiation strategy. Use PowerBI to create spend analysis reports at supplier, category and strategic PO grouping levels Create PowerPoint presentations to reflect all of the above. Provide recommendations on ways of improving internal processes and standardizing and automating reporting. Establish and maintain Supplier Compliance in MySourcing including uploading of fully executed contracts and partner presentations. Identify ways of monitoring / tracking partner pricing proposals and documenting trends to provide evidence of avoidance and savings calculations MySourcing Solidarity Sourcing project set up and tracking. My Market PSLs, Ratecards and Catalogues – create and maintain/ transition to partner to maintain. Schedule Gartner Analyst calls and conduct market research Onboard new L’Oreal vendors in Salesforce including background research, category clarifications, and document collection. Key Skills – Good English communication skills. Understanding of Financial aspects of IT projects. Strong presentation skills. Strong knowledge on using O365 apps – Creating presentations, Excel reports, reviewing word documents, etc. Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent Technical knowledge – knowledge of the various devices/network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.