Customer Service Rep Fraud

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Onsite Fraud Customer Experience Associate $12.10 per hour & Great Benefits What you get in this role: Full time position with potential for overtime Variety of schedules available Paid Customer Service Training Work onsite & train onsite. Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Be able provide proof of US Citizenship or Lawful Permanent Residency (LPR) Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Be able to successfully pass a criminal background check, credit check, security clearance, drug test and fingerprinting. Preferred Experience: 1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills. Experience with Microsoft Word, Excel, and Powerpoint. Flexibility is a must. Duties: Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed. Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs. Provides customer with appropriate customized information requested. Derives all necessary information from customer to update database. Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the