92-Manager 1, Business Intelligence

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Job Description DUTIES: Manage business intelligence efforts for the Tools, Technology, and Quality (TTQ) group, which develops cross-channel features that supports and empowers frontline agents as they assist Xfinity customers; design reporting and analytic business intelligence programs, and lead analytics projects that identify opportunities to improve customer experience; develop analytical solutions and products using SQL and Python; work with application development teams to track, analyze, evaluate, and improve application performance; write code to integrate data across different systems and platforms; create statistical models, machine learning models, and mathematical analyses in order to conduct predictive modeling; analyze data using Natural Language Processing; apply text analytics to Net Promoter Score (NPS) and customer interaction data in order to analyze, forecast, and target greatest opportunity areas within customer experience; conduct data mining and data management, including standardizing and facilitating ETL procedures, combining data from disparate data sources to complete analyses, and auditing data quality and design architecture in conjunction with the Database and ETL team; visualize data using Tableau; and infer insights and trends from a variety of data sources, and make recommendations to executives. In performing duties, travel less than 10% domestically. Position is eligible for 100% remote work. REQUIREMENTS: Bachelor’s degree (or foreign equivalent) in Statistics, Analytics, Applied Mathematics, or a related quantitative field, and five (5) years of experience (or, a Master’s degree in any of these fields and three (3) years of post-Bachelor’s experience) developing analytical solutions and products using SQL and Python; and visualizing data using Tableau; of which two (2) years include performing predictive modeling; and analyzing data using Natural Language Processing; and of which one (1) year includes conducting data mining and data management; and working with the Net Promoter Score (NPS) market research metric. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.