Business Analysis Consultant

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description • Serves as a lead liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT), to define of business requirements for systems fixes and enhancements of high-tier complexity needed to meet customer and operation objectives. • Collects data from internal and external customers relating to high-level complexity systems and reporting issues impacting service delivery. • Writes detailed business functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs. • Compiles cost assessment data for projects, and the integration of various project suppliers and vendors. • Analyzes, recommends and implements requirements changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution. • Conducts advanced analysis on and is the steward of prepared operations reports on Service Level and Operating Metrics data and trends; develops recommendations where applicable. • May provide domain specific subject matter expertise (advisory) to customers and remains current on trends in the marketplace. • Mentors less experienced peers with needs analysis, project specifications, and solutions development of an internal/external customer's business challenges. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the