Customer Service Specialist

<b> Customer Service Specialist </b><br><br><b> Mission </b><br> <br> The Customer Service Representative is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers. <br><br><b> Responsibilities </b><br> <ul> <li> These responsibilities are activities that correspond to the metro stops and key processes. </li> <li> Invoice Intercompany Customer </li> <li> Process Intercompany Credit / Debit </li> </ul> <br> <b> Additional Responsibilities </b><br> <ul> <li> Coordinate orders and shipments between Manufacturing and customers. </li> <li> Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. </li> <li> Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. </li> <li> Perform administrative functions supporting customer service functions and sales order entries. </li> <li> Provide monthly status of open orders and follow up with customers and Production. </li> <li> Maintain record of asset delivery progress and invoicing. </li> <li> Interact with Production, Buyer and Planner for follow-up of customer orders. </li> <li> Resolve licensing issues received from customers and record in support database. </li> <li> Maintain and improve the integrity of the data in the MFGPRO/SAP database. </li> <li> Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. </li> </ul> <br><br><b> Experience & Exposures: </b><br> <br> &bull; Technology or Manufacturing Centre <br> <br> &bull; Demand Planning <br> <br> &bull; Production Workflow <br> <br> &bull; Manufacturing Resource Planning System-SAP <br><br>Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.