Human Resources Services Representative, Hire to Retire Transactional Team

Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected. Position Overview: This position is responsible for the processing transactions for the employee lifecycle from hire to retire. This role includes communicating company and position details to new hires before their start date, gathering necessary paperwork and scheduling first days and will input data and create records in the Oracle database whilst ensuring accuracy and data integrity. Leveraging tools such as case management system to track to agreed SLAs for customer service to the business. Report to: Supervisor or Assistant Manager from the NON-POS – POS – LATAM or Canada team Roles and Responsibilities: Responsible for posting offers and requisitions in job portals, following ELC guidelines, in alignment with the internal client. Responsible for the creation of the employee records as new hires or rehires in the company. Email candidates’ information about the company and position, including work schedules, dress code and parking options Responsible for the administration of all required offer packages and employment letters, to be created and delivered according to set standards. Responsibility includes follow-up with employees, managers, and HR to ensure prompt return of forms/letters as required Gather and process paperwork, like contracts and non-disclosure agreements Responsible for analyzing data and vacation calculations. Review over time calculations. Process separations for employees ensuring proper approvals are provided Inputs data with speed and accuracy, whilst ensuring data integrity Responsible for maintenance of accurate and updated employee files Understands scope of services and escalates items to others as defined. Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensures quality customer experience by communicating empathy to de-escalate difficult situations. Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email. Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone. Qualifications College Degree Minimum Years of Experience: 1 -3 years (preferably in a multinational company) Advanced command of English and at least one written and verbal local language Excellent customer service focus and manner Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work Excellent verbal and written communication skills Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives Ability to solve problems in a timely manner and take initiative to make processes and programs better Ability to learn new systems Previous data entry or customer service experience preferred Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred. Excellent organizational skills Ability to handle multiple requests in a timely manner General analytical and problem-solving skills Strong interpersonal and listening skills Ability to deal with ambiguity Ability to handle confidential information Ability to identify when data-related issues need to be escalated Ability to work with diverse people Ability to maintain objectivity under pressure Language skills preferred (e.g., English, Spanish, Portuguese, French) Competencies: Thinks Strategically: Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and management systems are required Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage to initiate and lead the changes that drive success. Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands. Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipeline are aligned to achieve strategy and goals Strives for Excellence in Execution and Follow Through: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures. Additional Details: • Work shift: Monday – Friday. Business Hours • Contract-type: Full-Time Permanent. • Location: Costa del Este, Panamá. Job: Human Resources Primary Location: Latin America-PA- Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 2217016