Sr. Analyst, Workday Tech Operations

As part of Global HR Services, the role of Sr. Analyst Workday Technology Operations will provide support to HR Services with regard to the Workday Human Capital Management (HCM) system. As first escalation point, they will be responsible for analyzing data & system issues and providing them mentorship & solutions, as well as configuring system change requests. They will help drive global consistency and compliance in Workday HCM processes, ensuring data accuracy and monitoring observance of global processes. Partner closely with Global Design, and Local/Regional HR Services for all Workday questions (functionality, business processes, integrations and mass uploads) and issues. Initiate Global System Issue Management process as needed. Investigate, analyze & resolve data and business process flow errors. Troubleshoot EIB (mass upload) errors and research new EIB usages. Determine scope of system issues & change requests (global, regional, local). Provide status updates to HR Services. Advise HR Services on completing the service request form to capture user requirements. Partner with IT & HR Services on refining requirements. Solicit input from all countries on global change requests through the J&J community collaboration tool. Coordinate user testing and provide mentorship on test scenarios and regression testing. In support of twice yearly Workday HCM releases, help coordinate regression testing with partners and perform global testing, as assigned. Support the global Data Integrity Auditing process. Assist with root-cause analysis, detect patterns and develop risk mitigation action plans. Handle complex and large data change requests that require deep analysis and system knowledge. Perform quality control of mass data uploads to ensure compliance and data integrity. Assist Manager with compiling & analyzing internal operational metrics & SLA performance and preparing dashboards. Based on analysis of data and system issues, develop plans for error mitigation and provide recommendations for process improvements to drive data accuracy and global compliance. Provide support to implement these initiatives by highlighting and discussing key changes or improvement programs with Manager. Lead the exploration, evaluation, recommendation, design, and configuration of system enhancements within Workday Other responsibilities to support the Manager include: leading or representing area in projects; developing & delivering training to HR Services on new Workday functionality & mass uploads; acting as content moderator on J&J community collaboration tool; preparing of Workday support related communication materials; developing internal procedures and process documentation. Develop understanding of Service Center operations and the J&J organization. Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference. Interact and collaborate with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role. Qualifications Required Minimum Education: Bachelor’s Degree Experience – 5+ years of HRIS or equivalent work experience In-depth knowledge of Workday is required Previous experience supporting users of a Human Capital Management (HCM) system is required, combining HR processes and system analysis expertise. Broad knowledge of HR functional (Payroll, Compensation, Benefits, etc.) is preferred A strong understanding of Time Off plans, Accruals, Leaves and Calculation Engine operations including Absence process requirements Significant analytical and problem solving skills required. Attention to detail & accuracy a must. Proficient verbal and written communication skills in English in order to communicate with customers and peers. A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under stress, multi-task, and meet deadlines. Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach. Proficient interpersonal skills and the ability to optimally work with internal partners and colleagues to give ideas, see opportunities, and contribute positive outcomes. Knowledge of standard business practices and professionalism in a customer service environment are essential. Advanced technical skills and positioned to cross-train other team members in some technical areas Ability to translate the technical requirements to business needs and vice versa High proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and presenting a recommended solution to all parties involved Primary Location Philippines-National Capital-Manila- Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ Job Function Human Resources Requisition ID 2206061895W