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<div class="mds-edited-text mds-font-body-copy-bulk"><p><br /> </p><p><b>About our Team </b></p><p></p><p>Integrated Services delivers professional and joined up services to enable the firm’s growth; connecting people, streamlining processes and using technology to simplify the user experience and make it easier for all our people. </p><p>This is a key role within our Service Optimisation - Data &amp; Insights team, within Integrated Services. </p><p></p><p><b>Who we&
39;re looking for </b></p><p></p><p>We are looking for a manager to work across our Data &amp; Insights team to identify and   drive improvements and operational efficiencies across our entire service offering (data governance, management and analytics/insights). This will include developing plans and recommendations for change, driving progress, embedding the change, and demonstrating the benefits. Additionally, this role will make sure we are identifying the right technology and skills to support this.</p><p>This role will require strong innovation, problem solving, change management, project management, relationship building and cross-team working to join the dots, within and outside of the team.</p><p></p><p><b>Responsibilities:</b></p><p></p><ul><li>Reporting into the Delivery and Operations Lead, this role will entail (non-exhaustive list):</li><li>Developing and executing a Data &amp; Insights continuous improvement (CI) plan</li><li>Translating ideas from the team’s monthly retrospective sessions into actionable items and driving their delivery through the CI action plan</li><li>Creating a culture of continuous improvement by encouraging team members to identify and surface problems</li><li>Identifying new tools, technologies and opportunities to change our ways of working that move the team forward. For example increased use of APIs,  project tracking tools</li><li>Own and review the team skills audit to make sure the team’s skills and training needs are relevant and forward thinking</li><li>Link in with the Service Optimisation (SO) process improvement team and other SO teams to understand process improvement strategy and other CI plans</li><li>Review/audit team’s outputs periodically to test alignment to processes/spot further opportunity to create efficiencies</li><li>Own and maintain the D&amp;I service catalogue and raise awareness with stakeholders/wider teams and business as appropriate</li><li>Own and manage the D&amp;I team induction plan and process</li><li>Work across all streams of the Data &amp; Insights team to drive cross-team efficiencies and return on investment, opportunities, ways of working and to help present a cohesive approach</li><li>Line manage cross-team resource (currently 1 Associate) - prioritising and aligning their capacity to cross-team projects/activities</li></ul><p>​</p><p><b>The ideal candidate will have:</b></p><p></p><ul><li>Problem solving and analytical experience in a professional environment</li><li>Strong project management skills/experience</li><li>The ability to review and critically assess processes, to drive efficiencies and  change</li><li>The ability to work within a team and establish strong working relationships with other teams</li><li>Knowledge of  data lifecycle (governance, access, quality, analysis, insights) and the tools and technology used (e.g. DevOps, Alteryx, Tableau, GDPR, Workday, ServiceNow)</li><li>Strong communication and influencing skills</li><li>Strong organisational skills, able to keep track of multiple tasks and responsibilities</li><li>A customer-focused mindset</li><li>Passion for change and innovation</li><li>Passion for technology and taking personal responsibility to stay on top of new developments</li></ul><p></p><p><b>Preferred</b></p><ul><li>Line management experience</li><li>Kaisen/Lean principles or similar</li></ul><p></p><p>Close date for applications: Sunday 18 September 2022</p><img src="https://www.applytracking.com/tp/rj6-jZRnL_J-K" rel="no-follow" />