Teller/New Accounts Representative

«out The Role Are you are interested in pursuing a rewarding career where your skills and passions can benefit the lives of team members and customers? If so, consider becoming a member of our First Bank of Montana team as a full time Customer Service Representative/Teller in our Choteau, Montana location! Customer Service Representatives and tellers provide outstanding service to customers while accurately performing account transactions. Position uses knowledge of bank products and services to effectively cross-sell online banking services and to refer customers to other bank products. Promotes increased customer use of bank products and services to enhance customer satisfaction. Position complies with all banking laws and regulations. DUTIES AND RESPONSIBILITIES: Offer an exceptional customer experience, help resolve customer concerns by offering products or services to fit their needs and complete transactions efficiently and accurately. Engage with customers to develop a positive customer experience; strive to make each interaction the best experience of the customer’s day. Provide exceptional customer service, accurately and efficiently processing customer service transactions. Open all accounts and services for customers. This includes checking, savings, CD's, IRA's, safe deposit boxes, debit cards and online banking. Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options. Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank. Serve as the primary contact and advocate between the branch and the customers, making referrals for supporting retail banking colleagues as appropriate. Adhere to all policies and procedures; ensure fair and positive treatment of customers and regulatory obligations. Bring a positive energy and confidence to the bank and its customers every day. Perform all types of paying and receiving transactions for customers as required to be a teller. Perform job functions in compliance with all company policies, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules. Participate in community service and bank sponsored activities that serve and support the mission and values of First Bank of Montana. Must complete the assigned online training courses and achieve a passing score by due date. Additional duties as requested or assigned. About You QUALIFICATIONS: High school diploma or equivalent. Banking and/or customer service experience preferred. Cash handling experience preferred. KNOWLEDGE, SKILL, ABILITY: Ability to work quickly and accurately. Ability to understand and follow written and oral instructions. Strong verbal and written communication skills. Good knowledge of Microsoft applications such as Word, Excel, Outlook, etc. and the ability to learn new systems WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to constantly stand and walk. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.