P2P System Support Agent – Spanish Speaker

Auto req ID: 286804BR Job Description Job Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-center office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference. Job Overview We are PepsiCo. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole. PepsiCo is looking for P2P System Support Agent who has as main objective to receive (logging), managing, resolving and closing Incidents /Service requests from end users using the myBUY tool. PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirect goods and services in PFNA, PBNA, LATAM, Europe, AMESA and APAC. The tool is branded myBUY and used by 10.000+ end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process. The function is to support End Users in resolving incidents and service requests. Responsibilities: Prioritization of the work on open Incidents (INCs) Manage communication throughout the lifecycle of the Incident Logging, managing, resolving and closing requests raised by Users in Incident Tracking Tool (SNOW) Assure adherence to Critical Incident Management Process Responding to questions related to Procurement policies or procedures / Ad-hoc report creation/request Amendment on myBuy transactions performed by HD agent Cooperate with PepsiCo third-party vendors Provide operation support (by phone and email) to resolve various User’s queries (e.g. Requisition, New vendor, PO, Others) Address or escalate P2P Platform technical issues Provide guidance and support to Users regarding proper buying channel, policies, etc. Resolve issues with ordered (and received) goods and services such as quantity, quality, shipment Qualifications/Requirements Are you Ready? For the ideal candidate to make an impact in this role, she or he will need: Experience in Incident Management ERP (SAP / ARIBA) experience as an asset Procurement background will be a plus Bachelor's degree Excellent English & Spanish language skills Attention to detail Very good communication skills, both spoken and written, including listening, negotiating and influencing Ability to understand the processes Relocation Eligible: Eligible for Limited Relocation Job Type: Regular