Êll Center Supervisor

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description The Member Contact Center provides comprehensive customer service to Medicaid applicants and Members. The supervisor role will be expected to positively impact our day to day operations of the inbound call center by reviewing performance, coaching, responding to client needs, and creating a positive work environment. Responsibilities: Management of a team consisting of 15 – 20 customer service representatives Ensure daily performance targets are met Ensure policies and procedures are adhered to by staff member Administer coaching and disciplinary action criteria Participate in internal and client discussions Perform other duties and assignments as required and/or assigned by management Qualifications: College degree preferred or equivalent work experience Minimum of 2 years of supervisory experience, call center experience preferred Minimum of 2 years of healthcare experience, Medicaid experience preferred Must have the ability to work any shift between the hours of 8am – 6pm Monday through Friday Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the