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<div class="mds-edited-text mds-font-body-copy-bulk"><p>Project Manager - CRM</p><p>Children's health charity</p><p>Up to £50,000 + benefits</p><p>Fully remote with offices in London for optional use</p><p>35hours per week</p><p> </p><p>Are you experienced in project managing CRM projects? Are you keen to put your CRM Project Management skills to good use in a charity where your work will make a real difference to disabled children's lives? This is a fantastic opportunity to join a successful and growing team and take a leading role in a key improvement program.</p><p>You will work on Blackbaud CRM but do not have to have experience with this particular CRM. You will produce requirements document for changes, work with Blackbaud as appropriate, test updates, lead on the implementation of agreed project plans, resolve unforeseen problems and implement updates to agreed scope and budget. You'll also work with the internal Application Support team who action different requests on the Blackbaud CRM application.</p><p> </p><p><strong>Key tasks</strong></p><ul><li>Manage the schedule of CRM project activity ensuring that different strands are on track and key stakeholders receive regular reporting on progress.</li><li>Create clear requirements definitions for new modules and enhancements to the existing CRM system.</li><li>Liaise regularly with Blackbaud, to ensure delivery against agreed activity and budget.</li><li>Make sure that all bugs are resolved as part of UAT so that projects can progress to timeline.</li><li>Work collaboratively with colleagues in the IT team to deliver the website integrations.</li><li>Produce clear, accurate and concise project documentation including monthly status updates with clearly flagged risks and progress against milestones.</li><li>Maintain a comprehensive risk log, anticipating problems that may arise and work creatively and collaboratively to resolve them to ensure the smooth and effective delivery of projects to time, scope, quality standards and budget.</li><li>Manage internal stakeholder expectations and seek guidance from the Deputy Director: IT on any potentially sensitive or difficult situations.</li></ul><p> </p><p>Essential skills and experience</p><p>1. Substantial experience of managing CRM projects, changes to CRM systems, delivering responsive high-quality support.</p><p>2. First-class project management skills. Skills in Waterfall and Agile project management and in addressing the challenges of these project management frameworks.</p><p>3. Demonstrable success in delivering similar projects on time and on budget, whilst maintaining tight cost control throughout.</p><p>4. Extensive experience of managing suppliers/consultants.</p><p>5. Strong analytical skills with the ability to understand and apply user analytics.</p><p>6. Self-starter with the drive and enthusiasm to lead and deliver complex projects to schedule.</p><p>7. Excellent presentation, communication, leadership and influencing skills with the ability to translate complex digital terminology into clear and concise language.</p><p>8. Strong collaborative skills and a commitment to working across teams throughout the organisation.</p><p>10. Excellent written skills including the ability to formulate written reports for senior managers and recommendations in plain English.</p><p> </p><p>If you are interested in this role and believe you have the above experience, please send your CV to [email protected]</p><p>Interviews will be held early September so please do not delay!</p><p>Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.</p><img src="https://counter.adcourier.com/bHVjeS4zMjkzMS40MzlAY2hhcml0eXBlb3BsZS5hcGxpdHJhay5jb20.gif" rel="no-follow" />