Specialist, Order Management

The Role: Specialist, Order Management Grade (relevant for internal applicants only): 08A The Location: Makati City, Philippines The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US and Pakistan. The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation. What’s in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as SalesForce, Oracle, Vertex and our brand new Billing System Zuora. Also, one needs to closely work with commercial teams on a daily basis. Responsibilities: Review contracts signed by the customer. Process New Sales, Renewals and Amendments. Ensure accurate and timely billing and services. Process accurate adjustments to client accounts. Provides verbal and/or written billing explanations to client/client services/sales. Promptly and precisely process emails. Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary. What We’re Looking For: Basic Qualifications: Excellent communication skills (Verbal / Written) 2-4 years of relevant experience. Bachelor degree in Business, Management, Accounting or equivalent. Good understanding of financial transactions and their impact on the business. Knowledge of products, services and proprietary systems. Research financial discrepancies and billing inquiries and recommend the appropriate course of action for resolution. Strong analytical and problem solving/research skills with a high attention to detail. Basic knowledge of MS Office Must be flexible on rendering overtime and shift adjustment as needed Preferred Qualifications: Prior experience of working in Salesforce or Oracle About Company Statement: At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group) Job ID: 276297 Posted On: 2022-08-26 Location: Makati City, Philippines