Êrd Services Representative

«out The Role The product specialist will be a resource for the bank to promote and support the involvement in the Commercial Card program. Provide administrative support to the Business Development Officer. Subject matter expertise in Business Card business development, sales and support increases program effectiveness. The product specialist role requires an understanding of policies and procedures among various industries. DUTIES AND RESPONSIBILITIES: Represent the division as a subject matter expert for all Commercial Card-related solutions internally and externally. Support the payables solution approach and demonstrate how it fits in with a customer’s broader procure to pay approach. Participate in business development meetings and effectively communicate one on one to foster collaboration. Adminstrative support for the Business Development Officer. Train deposit staff, and Commercial Bankers how to recognize Commercial Card opportunities. Work with the division’s Regional Sales Manager and Business Development Officer to identify and scale best practices through the entire sales/support cycle. Be a referral source to other areas of the bank such as Commercial Bankers, Mortgage and Regional Sales. Keep referral sources up to date on status from sale to close. Maintain sales pipeline to monitor division success and report to management. Involve appropriate business partners to ensure client solutions are complete and value-added. Drive the process for establishing customer meetings by strategically partnering with relationship holders and other bankers. Support staff in Commercial Card application / onboarding processes. Provide first line support for operational / onboarding / customer support questions; encouraging customers to use all available self-service tools. Laser focus in understanding and articulating customer needs and turning needs into actionable solutions. Serve as a liaison to the Commercial Card Department. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Regular and predictable attendance to accomplish job duties and provide in-person contact with customers. About You QUALIFICATIONS: Two or more years of experience in a financial institution with a broad exposure to products, services, and procedures. High School Diploma or equivalent GED KNOWLEDGE, SKILL, ABILITY: Demonstrates a high level of integrity, is energetic, competitive and goal oriented. Good understanding of banking regulations and compliance. Strong working knowledge of Word and Excel. Excellent communication skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication. Knowledge of bankcard/credit card processing Ability to maintain strict confidentiality. Ability to multi-task and handle complex tasks efficiently. Strong organizational skills. Ability to work independent of daily supervision. Strong working relationships with customers and colleagues. Ability to travel to customers, potential customers and First Security Bank branches/departments. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.