¬count Director

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for managing all post-sale activities of assigned client accounts, including increasing seller time for sellers, post-sale stewardship, coordinating production activities, post-sale reporting and providing excellent client support and management. Ensure team meets workflow benchmarks and deadlines on a regular basis. Mentor junior team members to ensure cohesive team capabilities and operations. Work closely with the Manager of Account Services and Division department heads to ensure product deployment and processes are efficient and effective. Partner with sales leaders in assigned areas to ensure Account Management team is aligned with sales goals. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise. Serve as back-up for the Manager of Account Services and/or Senior Manager of Account Services during absences and peak workloads. Job Description Core Responsibilities Maximize revenue retention by determining best solution for make goods based upon experience with and knowledge of client, client's preferences and campaign goals. Lead efforts to ensure complete, effective resolution for all schedule and client issues. Independently manage and advise upon pre-empt notices, oversell reports and other related inventory information. Act as subject matter expert on all Account Services related materials, answer questions and support colleagues with less experience as needed on daily activities (revisions, account strategy, online orders, make-goods, credit & collections, client relations). Implement new process roll-outs with team. Train new hires and back-up Manager of Account Services when Manager of Account Services is out of office. Coordinate and process all client contracts, revisions and copy into a traffic-ready status, including transferring orders from Sales to Traffic/Stewardship, facilitating copy instructions and related communications between clients and traffic and processing revisions as required. Monitor and work with traffic to ensure fulfillment of special requirements. Research discrepancies, inconsistencies and recommend alternatives to ensure full client satisfaction. Contribute to strategic account team meetings to ensure success of live campaigns. Evaluate campaign effectiveness and make recommendations to promotions, Account Executive and Account Planner to support the execution of promotions and promotional ideas. Act as liaison between sales and traffic for questions and communication. Develop and implement processes to ensure proper coding of all orders to ensure timely Coop reimbursement. Conduct weekly meetings with Account Executive and Account Planner to share account statuses and information, solve problems. Research and manage Special Event Tracker (SET) discrepancies and recommend adjustments as needed to ensure proper scheduling of tracked events and programming, consult the SET for make-good opportunities. Provide recommended data and insight to Account Planner as needed for Customer Care reports. Follow campaigns closely and communicate relevant metrics and successes to improve performance and aid in retention. Consult incomplete/expired lines and/or pre-emption reports on a daily and weekly basis; research and recommend make-goods through e-revisions. Complete revisions as necessary at request of Inventory Manager, due to inventory concerns within sporting and special events. Own campaign management and recommendations of effective copy/ideas to agency and clients. Follow the online campaigns closely and communicate relevant clickthrough and creative success to improve performance and aid in retention. Process Video On Demand (VOD), Ready-Remind-Record (RRR) and Request for Information (RFI) campaigns utilizing Digital Express (online software program) and advanced media features to ensure proper airing of campaigns. Process screen shot requests through Media Trust as needed, consult Online Under-Delivery report and enter make-goods utilizing Digital Express. Monitor and manage relevant metrics to ensure proper airing of Interactive Campaigns, troubleshoot and recommend solutions to shortfalls and issues. Lead the processing and follow-up of credit and collection-related activities, including resolving billing discrepancies, answering client billing and invoicing inquiries and requests and additional credit and collection support as needed. Recommend and complete e-adjustments based on client/account knowledge, communication with client, business needs. Resolve Central Billing issues before billing deadlines. Research and collaborate with Business Operations to answer Account Executive and client requests. Coordinate production activities between client, account executives, production and creative services, ensuring a timely and complete production process and ensuring proper communication between production, creative services, client and traffic. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.