ëanking Specialist

«out The Role The eBanking Assistant will assist with eBanking and Operational products and services. eBanking Assistant will greet customers with a smile, assess and fill their needs in a professional manner. The eBanking Assistant is also responsible cash management annual reviews, assisting customers with eBanking/Cash Management questions, monthly/quarterly and annual eBanking reporting, and performing branch clerical duties. Duties include but are not limited to: Respond daily to client questions and issues regarding eBanking systems and services to ensure effective client system utilization and understanding while providing excellent customer service. Work various daily eBanking reports and review NetTeller initiated ACH batches. Assist with monthly and quarterly eBanking reporting. Assist with review & scanning the Bank’s cash management customers to include all system parameters for all cash management products and services. Assist with annual review and audit of each cash management customer and their individual controls to mitigate unnecessary risk. Assist with implementation of electronic banking/cash management software upgrades and enhancements by utilizing and actively participating in products and services offered. Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing. Work closely with eBanking Manager on implementation and testing of new products and training requirements. Account research related to RDA, RDC, Cash Management and Bill Pay. Provide back-up and support to Call Center when necessary or as assigned. Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Provide viable options to meet customer needs, while conforming to Bank regulations and policies and following the Service Pledge. Perform other related duties as requested. About You MINIMUM QUALIFICATIONS: High School diploma or equivalent required Strong customer relations skills & experience required Clerical experience preferred. Previous bank experience preferred. KNOWLEDGE, SKILL, ABILITY: Ability to work in a professional manner. Ability to communicate effectively verbally and in writing Knowledge of equipment, PC, network, etc. Knowledge of online services on internet. Ability to understand and follow written and oral instructions. Ability to set goals, manage time, adjust to change and maintain priorities. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.