Senior IT Support Specialist

Summary Senior IT Support Specialist Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level! For 20+ years, NJVC has provided federal, DoD, and commercial customers with innovative and cost-effective solutions for their IT needs. NJVC approaches the work with the intensity expected of a mission-critical IT provider, working within the framework of people, processes, and technologies to meet customer requirements. EITSS supports the department’s office of the chief information officer in developing and implementing an enterprise IT infrastructure and common operating environment across DOT. The contract still has 5 years left. The Senior IT Support Specialist will perform day-to-day activities required to provide Tier 2 and Tier 3 support to end users, including move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. Responsibilities Work you’ll do As a Senior IT Support Specialist within our EITSS team, you will: Image Dell laptops and desktops using the DOT standard image following the SOP. Submit TSRs and SMRs for in-processing and out-processing MARAD employees. Receive IT equipment “laptops and iPhones” from MARAD users when they leave the department. Maintain the MARAD storage room located on the west building, second floor. Set up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room. These are either MS Teams or Zoom meetings. Install MARAD specific software’s for MARAD users when requested and approved. Software’s like AutoCAD for example. Participate in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers, but the technician will only be pushing windows updates to those servers. Provide onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar. Other duties as assigned Qualifications High school diploma or GED required 7+ years of related experience: Providing IT hardware and software deployment Troubleshooting Problem resolution support to end users Background check required with the ability to obtain a secret clearance The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Required: Ability to obtain a secret clearance Must be able to visit customers sites when requested Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor Previous customer service experience strongly desired Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
NJVC, LLC