Senior Supervisor, Transaction Processing

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Senior Supervisor, Transaction Processing A Supervisor for Retail Lockbox will oversee a staff that produces high, mid, and low speed processing of remittance payments. Provide leadership to ensure maximum efficiency and utilization of all available resources in achieving departmental objectives. Stay informed and share with the team all processes, changes, updates to ensure the highest quality of work produced. Mentor and counsel staff members on any areas of improvement. Responsibility Statements Manages teams and provides direction to resolve problems. Manages client SLAs. Coordinates resource planning. Coordinates with support functions. Generates financial reporting Prepares employee payroll. Communicates with stakeholders and clients. Drives process efficiencies. Coordinates employee training and development. Manages people and performance. Manges risk management, security, compliance, and business continuity. Manages client transitions. Responsible for billing and invoicing. Participates in customer meetings and conference calls. Ensures best business practices and standard business policies. Performs other duties as assigned Complies with all policies and standards Minimum Requirements High School education/GED Strong proficiency in MS Office software and use Preferred Experience College Degree Management experience in call center/service center If you have the skills and the timing is right, please APPLY DIRECTLY Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the