Project Manager, Comcast Business Services

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary Job Description Summary Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. The Customer Xperience Technologies (CXT) organization at Comcast is focused on the technology, systems, and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing functions such as human resources, finance, workplace information technology. We also build and manage Comcast’s cloud infrastructure. CXT is a key department within Technology, Product, Xperience (TPX). CXT Business is an entity within CXT supporting Comcast Business Job Description Who does the Project Manager work with? You'll work closely with the Comcast Business Technical Product Owner (TPO) and Technical Solutions Manager to assist in managing quarterly planning processes across the CXT organization. This role requires initiating discussions and collaborating with many teams within Comcast Business, as well as teams from other areas of the company. What are some exciting problems you’ll be working on? Work in a fast paced environment within the Customer Experience Technologies (CXT) organization and focus on running the Comcast Business product and program portfolio. A key challenge of the role is the ability to innately bring order and alignment across many products and teams within often tight timelines. Where can you make an impact? Handle the tactical details associated with the CXT Domain Planning process to build and manage the product portfolio so the TPO and TSM can focus on the strategic needs of the organization. What You’ll Need: The Project Manager position requires a heavy concentration on organization, cross-team communication and collaboration to support the Technical Product Owner (TPO) and Technical Solutions Manager (TSM) within the Comcast commercial customer space. It requires someone that becomes comfortable with getting in touch with groups they may not know, coordinating a lot of information and then be able to provide clear weekly status updates. Other role requirements include: Being self-managed to drive progress yet be able to take direction from team leads A basic understanding of software technology references (eg What is a database, API, software release, etc) enough to organize and manage technical discussions with engineers, program managers and partners. The role does not require knowing the specifics of how the Comcast Business products and platforms work from the start but this person should want to learn about them over time to drive collaboration more effectively/efficiently in the future. The ability to collect and organize information so it can be captured, updated, retrieved and exported by team members using the standard Comcast software applications provided (Excel, Smartsheet, Confluence/JIRA) The ability to create concise, meaningful status update materials via PowerPoint/SharePoint/ Confluence that convey overall high-level status easily yet be able to provide underlying details when needed. A continued desire to look for improvement areas across existing tools and processes, brainstorm with the team and then be willing to learn new things A naturally outgoing and energetic disposition with an ability to get along well with a broad range of personalities across team A desire to travel to other work locations occasionally for team meetings and events What You’ll Do: Collects, organizes and tracks quarterly program requests that come from within the Comcast Business and residential business sectors. Initiates meetings and discussions for incoming requests to review requests in detail and ensures all required info is complete Work with engineering/technical teams to establish Level of Effort (LOE) for requests and resolve any outstanding questions and action items. Drafts call agendas and minutes for select meetings. Maintains and provides daily/weekly/monthly status read-outs to team leads and partners, as needed. Recognizes and diffuses difficult cross team situations applying all resources, interpersonal and negotiating skills to come to resolution. Attends other domain and team meetings that relate to the overall CXT domain planning process and/or the Comcast Business portfolio Identifies planning risks, attempt to resolve issues and raise when needed Regular, consistent and punctual attendance. Other duties and responsibilities as assigned. Qualifications 4-7 years of validated experience with bachelor’s degree (preferably in related field of study e.g., Engineering, Business, etc.). PMP certification highly desirable. Highly organized and detail oriented Knowledge of business and technical aspects of IT infrastructure: database, server, storage, APIs, software release Knowledge of SW development process and IT operations Strong financial savvy, analytical and interpersonal skills, and ability to effectively partner with wide range of collaborators Experience with MS Project, Excel, Powerpoint, Sharepoint, Smartsheets and Confluence/JIRA Ability to navigate ambiguity – driving improvements/productivity with incomplete information Keys to Success in this Role: Experience working with multiple partners, leading day-to-day tactical activities in alignment with the information strategy Proactively takes lead in building and influencing relationships internally and externally Attention to detail and well-developed organizational skills Outcome focused with a curiosity about customer experience Strong situational analysis and decision-making abilities Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our innovative technology, products, and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Get results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Learn more at jobs.comcast.com/life-at-comcast/benefits We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.