Coord I, Guest Relations

Responsibilities Research, respond, and resolve all customer inquiries, complaints, and compliments in a timely and thorough manner. Educate customers on company policies related to their specific travel needs. Accurate & Timely Responses: Resolve all customer inquiries, compliments, and complaints by thoroughly researching and providing accurate and well-written responses. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs, or technical developments). Qualifications Associate's degree or equivalent experience. 1-3 years of experience. Basic Requirements: physical, mental, and environmental job requirements. Seated for long periods of time. Minimum typing 40 words per minute.Works under pressure reaching fluctuating goals based on amount of incoming feedback. Education/Experience Req Written Communication: Deep capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply Microsoft office. Basic skills in excel, word, and PowerPoint Department of Transportation Regulations. Knowledge of Department of Transportation rules and regulations company policies and procedures. Knowledge of company systems, applications, policies, and procedures. Domestic & International travel under 10% of time. Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time. *Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. * We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits, and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members. Overview At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet! Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success. The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation. Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them. Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family. EEOC Statement Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.