Senior Director Technical Operations

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The Sr. Director, Technical Operations is responsible for overseeing the operation and maintenance of building systems and event technology at MSG Arena and Hulu theater. The Sr. Director will advise and consult on the development of building AV and Production systems and oversee the installation, operation and maintenance of the arena and theater lighting systems, sound systems, facility A/V, IPTV, interior and exterior LED video boards, sports scoring and timing, and all event-related activities across multiple disciplines. Additionally, the position is responsible for overseeing the unionized workforce and outside contractors necessary for the maintenance, operation, and repair of these systems. The Sr. Director will interface with the NY Knicks, NY Rangers, MSG Networks as well as other business units as necessary to ensure the highest quality of service. Reporting to the VP of Back of House Operation, the manager will supervise Managers of Technical Operations, and partner with Director Electrical and Engineering, Sr. Director Capital Projects, Gardenvision staff, NY Knicks and NY Rangers Event Presentation, and Event Production to prioritize daily event needs and orchestrate activities to maximize labor productivity. Additionally, the position will advise on technical needs at other MSG venues including MSG Sphere, RCMH, and Beacon Theater. This position includes being in rotation as the Technical Operations Manager on Duty for events in both the arena and theater. The Technical Operations MOD will provide support to arena staff on AV and technical systems. The Manager of Technical Operations will directly interface with other company representatives as well as company SVP & EVP’s if issues or questions arise during the event. What will you do? Works collaboratively with the VP Back of House Operations develop and execute standard operating procedures for operating and maintaining MSG AV and building systems. Work collaboratively with the VP Back of House to ensure that scheduled maintenance is performed, and equipment failures are corrected. Have extensive knowledge of the following arena systems: Arena: Arena sound system, Arena lighting control system, scoring and game timing systems, LED video board systems (interior and exterior), IPTV system, all A/V and lighting systems in clubs, dressing rooms & locker rooms, wireless headset systems, Motorola 2-way radio & repeater system Theater: Hulu Theater lighting and sound systems Work with MSG Arena capital projects Sr. Director on design/build of new club build out and suite A/V systems to assure they are robust and user friendly. Consult and coordinate with MSG Ventures, Studios, and Design & Construction during the planning, procurement, and installation/construction phases on Sphere projects including but not limited to architectural lighting, IPTV, LED and digital signage systems, broadcast systems, power distribution, ancillary audio systems, and distributed antenna and venue radio system. Hires technical operations managers and supervisors and oversees team to execute all maintenance programs and event requirements. Assist in the planning and tracking of budgets related to maintenance costs of equipment & systems, utility cost estimates, and event cost estimates including internal and 3rd party labor requirements. Identify and assist with tech ops capital projects planning and execution. SUPERVISION: Direct supervision of: Technical Operations Managers (3) Indirect supervision of: Building Electricians, engineers, laborers, carpenters, painters, and other BOH trades for projects and maintenance of tech ops supported equipment. SPECIAL REQUIREMENTS OF THE JOB: Extensive standing, walking, keyboard usage and general administrative duties Occasional travel to Las Vegas, NV or Burbank, CA (<10%) Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! What do you need to succeed? Minimum 10 years of progressive experience in AV systems management, broadcast, venue technology, or a related field Proven track record of successfully managing a team in a complex, fast-paced, and diverse environment, preferably in a live event venue or facilities management role. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Strong technical knowledge of LED video systems including service and maintenance of screen components, operation of media servers, and use of control systems. Strong technical knowledge of IPTV systems including experience with video distribution, scheduling, content management systems, and related equipment. Experience in managing networked lighting control systems, both architectural and theatrical (ie: ETC, GrandMA, etc). Experience in managing complex audio distribution systems, including QSYS, Dante, CobraNET. Working knowledge of rigging and safety equipment and protocols (to be used for access and maintenance of venue systems and equipment) Demonstrated knowledge of Collective Bargaining Agreement (CBA) and the ability to manage a non-union and unionized workforce. Windows/PC proficient and experience using Microsoft Office applications, Adobe Professional and Bluebeam Strong oral and written communication skills with ability to interact with all levels of the organization. Well organized and detail oriented with an ability to maintain the highest degree of confidentiality and diplomacy. Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off. Commitment to providing a high-quality service experience for both internal and external clients. The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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