Customer Care Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? We are looking for Customer Care Intern to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. Customer Support Intern Drive digital transformation and simplification in Customer Support to ensure we meet our customer’s expectations from order to delivery and to achieve the highest levels of Customer Satisfaction. Key Responsibilities First level general support pre-sales and post-sales, telephone, email and digital platforms to SE customers and partners Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer’s support needs Responsible to process Customer requests including order entry, order modification in ERP system Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints Support and resolve customer logistic product quality/returns and commercial issues Proactively follow up on all commitments and customer details Lead transformation initiatives such as process simplification and digital improvement on Customer Support process Requirement: Bachelor’s/Masters in Business Admin, Engineering, Data Analytics, Mathematics, Economics, Computer Engineering/IT related or similar Knowledge of Microsoft Excel, Pivot Table, Powerpoint skills Strong knowledge in data analytics skills and SQL is an advantage Proficiency in speaking and writing in Mandarin to support Taiwan Market Benefits we offer: Global family leave Comprehensive medical coverage for employee and dependents Flexible work arrangement …and more! We are looking forward to welcoming you in our team! Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.