Branch Operations Officer

«out The Role Summary The Branch Operations Officer is responsible for managing the daily operations of a designated branch. Their role includes the supervision of the CSR and teller staff, managing the branch security systems, office supply management and coordinating police officer schedules. They ensure that the staff they manage are following bank policies and procedures, comply with laws and regulations, process transactions timely and accurately and provide a positive customer service experience. He/she ensures branch operational activities run smoothly and efficiently; provides leadership and training within the branches. He/she will maintain a positive and productive work environment. Managing staff includes hiring, scheduling, weekly timecard approvals and preparing performance reviews. The compensation pay range for this position is $57,777 to $86,663 per year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. DUTIES AND RESPONSIBILITIES: The Branch Operations Officer is responsible for assisting the Regional Operations Officer in the administration of the Bank’s Front Range Teller and CSR operations functions at their branch including: Supervises Front Range CSR and tellers. Prepares & conducts staff performance reviews and recommends salary adjustments to Regional Operations Officer. Reviews and approves weekly timecards for staff that he/she oversees. Hires the most qualified and talented individuals to fill open positions. Opens and closes branches as needed. Schedules shifts, lunches, breaks and time off for staff. Supervises supply ordering for branch. Manages branch service vendors including approving vendor invoices for payment. Trains new CSRs and tellers at their branch. Provides on-going training and support for staff he/she supervises. Performs all CSR and teller related duties as needed. Delegate’s duties to staff as appropriate and reviews work for accuracy. Reviews Branch Certifications to ensure they are completed and submitted timely. Monitors weekly branch cash shipments to ensure excess funds are shipped out by assigned personnel. Communicates effectively with the Regional Operations Officer regarding all branch CSR and teller operations including employee performance issues. Cooperates with and completes assignments associated with audits and exams in a timely manner. Assists Bank Security Officer with security at their branch which includes keys, combos, alarm codes and monthly alarm testing. Keeps open communication channels with the Bank Security Officer. Coordinates police officer schedules and billings as needed. Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules. Other duties as assigned. About You QUALIFICATIONS: High School Diploma or General Education Degree required. Minimum of five years branch banking experience specifically in teller and New Accounts/CSR departments required. Minimum of five years supervisory experience. KNOWLEDGE, SKILL, ABILITY: Strong verbal and written communications skills. Proficient with Microsoft applications such as Word, Excel, PowerPoint, Outlook, etc. and ability to learn new systems/applications. Competency in or ability to learn core banking systems. Jack Henry Xperience/Silver Lake Teller experience preferred. Ability to work with limited supervision. Ability to maintain a high level of confidentiality and integrity. Ability to communicate verbally with personnel at all levels within and outside the organization. Consequences of Errors: Errors may have a significant adverse effect on the organization and relations with customers. Additionally, errors may cause adverse regulatory consequences and/or significant financial loss to the organization. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: <insert additional physical activities detail.> Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: <insert physical requirements detail.> Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Mental Conditions: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Contact with Others: Daily contact with customers, employees, other officers, senior management, auditors and examiners. Must display courtesy, tact and discretion at all times. Maintains a positive demeanor and professionalism, keeping the organization’s image in mind at all times. Supervisory Responsibility: Yes NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. What We Offer WHAT WE OFFER COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.