Manager, Technical Account Management

Manager, Technical Account Management Why will you enjoy this new opportunity? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As the Manager of the Technical Account Manager (TAM) team, you will have the pleasure of using your leadership, communication, and collaboration skills to lead your team in helping our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our team, customers, products, and company. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? During the first year, you will onboard into the manager role and work with your assigned team. The first thing that you will achieve is completing an 8 week onboarding plan that will be prepared for you Three months after engaging with your team and key stakeholders, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of the business — identifying the gaps that need to be resolved and working on a structured plan of attack. You will start to establish a long-term relationship with your key stakeholders, both within VMware and externally with our Partners and Customers. You will partner with Customer Success Management and Partner Development Leadership to drive best practices and consistency across our engagement model. Between six to eleven months from your joining date, you will be able to start to shape the team to meet any change in market demands. You will also be responsible for defining success within the business and actioning on a plan to get there. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As part of the TAM management team you will be responsible for shaping the future of the team. Your skills and responsibilities will include. Recruit, manage, mentor and retain a high performing technical team by promoting growth in capabilities and careers while prioritising diversity, inclusion, and excellence. Take ownership of all aspects of the post-sales customer experience, ensuring elevated levels of customer satisfaction, growth measured through net retention and adoption of the cloud management software suite. Continually listen to customers and improve the customer experience every quarter. Inspire the team to advise our customers and act as an advocate to help our customers build and execute impactful plans that deliver successful business outcomes, resulting in customer loyalty, increased adoption of VMware solutions and maintaining a high NPS (Net Promoter Score). Optimise the commercial success and growth of the ANZ TAM team through contribution to the operational plan for the business, assisting in managing the forecast for renewals, revenue, customer NPS, and employee NPS and forward planning of resources Develop and cultivate strategic relationships with all stakeholders within your assigned territory - customers, partners and internally within VMware. Evangelise the business value of VMware Technical Accounts Management services in all quarters. Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate technological transformation. Expertise with VMware’s Cloud Management Suite (CloudHealth, SecureState) What is the leadership like for this role? What is the structure and culture of the team like? This role reports into the Director of Partner Success for Cloud Management. The team is geographically distributed, with leadership in AMER, EMEA and APAC. Where is this role located? Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. What are the benefits and perks of working at VMware? You will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Services and Consulting Subcategory: Technical Account Management Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-08-16 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.