Service Lead

HMH is a leading global provider of first-class solutions and services designed to offer our valued customers with the safer, more efficient, and reliable alternative. Our company vision drives an unparalleled commitment to quality and major economic advantages for our customers and stakeholders. HMH has a global span covering five continents with offices in 16 countries.<br><br> HMH is a frontrunner within developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint.<br><br> Equipped with its brilliant team of engineers, HMH is committed to actively explore opportunities in other industries.<br><br> For us, this means new opportunities and challenges that we need to solve together with our customer. To do this, we need creativity and great minds.<br><br> Following an internal promotion, an opportunity has arisen in our Service team based in Dyce.  This is a busy onshore based role which offers the flexibility of hybrid working after an initial settling in period.<br> <br> <b>Purpose</b><br><br> Provide support to the Field Service team in executing activity across the Europe and Sub-Saharan Africa regions<br><br> <b>Accountabilities</b><br><br><ul><li>Responding to customer contact in a timely and efficient manner</li><li>Support Service Manager with quotes and work scope planning</li><li>Support Service Manager with allocation of resources</li><li>Ensure Service Engineers are suitably briefed and de-briefed for each assignment</li><li>Positively drive HSSE culture across Service and share learning with wider team</li></ul><b>Deliveries</b><br><br><ul><li>Maintain relevant databases with assignment and work scope information</li><li>Ensure appropriate risk assessments are up to date for all Service work scopes</li><li>Generate quotes for Service activity with input from other departments as required</li><li>Ensure Service equipment is identified and prepared prior to Service Engineer mobilization including any relevant documentation e.g. customs declarations, MSDS etc</li><li>Ensure all travel documents and arrangements are in place for Service Engineer mobilisations, providing support where required</li><li>Monitor rig down communications in order to respond quickly if required</li><li>Ensure training needs for Service Engineers are identified and delivered in a timely manner</li><li>Ensure recording and follow up of HSSE cards</li><li>Be familiar with and be able to provide guidance on pressure testing procedures</li><li>Maintain regular communication with Service Engineers whilst on assignment and on field break</li><li>Deputise for Service Manager during periods of absence or high activity</li><li>Ensure customers receive inspection report findings and corresponding documentation</li><li>Ensuring customers are kept updated with progress during deployments</li><li>Maintain relationships with Service colleagues globally to ensure best practice and knowledge sharing</li><li>Provide out of hours support on urgent matters as and when required</li></ul><b>Competence Requirements</b><br><br><ul><li>In-depth knowledge of the oil and gas industry, specifically pressure control systems/equipment and its applications</li><li>Ability to understand hydraulic systems and schematics</li><li>Understanding of basic engineering principles, drawings and BOM</li><li>Ability to plan and manage multiple projects at the same time</li><li>Demonstrable commercial awareness</li><li>Able to interface at all levels of the organization, both internally and externally</li><li>Pro-active team player, ability to use initiative and display good problem solving skills</li><li>Excellent verbal and written communication skills</li></ul>