IT Technician 2

Overview We advance science-based solutions for long-term U.S. missions in nuclear and radiological security. Our team is developing the science and technology to address cyber, chemical, biological, and nuclear threats. On the cyber front, we leverage expertise in data analytics and machine learning to develop tools to protect our nation’s critical infrastructure from cyberattacks. Responsibilities Performs information systems technical support, systems implementation, systems monitoring, and customer support. Technical support includes troubleshooting, preventative maintenance, and account and password management. May assist with root-cause analysis and system administration tasks. Systems implementation includes installation or upgrades of systems, devices, and tools. Also includes conducting testing and training, and the preparation of system documentation and operational procedures. Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements. May act as the primary point of contact for a broad scope of customer issues. Qualifications Minimum Qualifications: Technical Institute Graduate (TIG)/Associate's Degree or; 2 years of related experience required. Preferred Qualifications: Demonstrated experience in managing enterprise desktop and environment; Experience installing and troubleshooting operating systems, device drivers, and software applications; Experience with Windows and Linux operating systems; Experience with office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access); Experience with VMware desktop management and virtualization products; Technical certification such as CompTIA A+, Cisco CCNA, CompTIA Network+ or (ISC)2 SSCP; Ability to prioritize and manage multiple tasks and priorities; Exceptional communicator with both technical and nontechnical audiences; Strong interpersonal skills with ability to collaborate effectively in cross-functional teams; Experience providing customer service and technical support, both on-site, remote and via the telephone; Demonstrated troubleshooting and creative problem solving ability; Customer service oriented and approachable; and Able to deliver results with highest level of professionalism and integrity. Active Federal DOE Clearance and ability to maintain such clearance. Hazardous Working Conditions/Environment No hazardous working conditions / environment are anticipated for this position. Additional Information This position requires the ability to obtain and maintain a federal security clearance. Requirements: U.S. Citizenship Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance with 10 CFR 710, Appendix B. Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the candidate selected is subject to pre-employment and random drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP). Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 months can be demonstrated. Testing Designated Position This position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent the Controlled Substances Act and the PNNL Workplace Substance Abuse Program. About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at [email protected]. Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. Mandatory Requirements Battelle requires employees to have a COVID-19 vaccine as a condition of employment, subject to accommodation. Applicants are required to disclose their vaccination status following a conditional offer of employment and must attest to being fully vaccinated with a Center for Disease Control (CDC)-approved COVID-19 vaccination, or provide documentation of need for medical or religious exemption from the COVID-19 vaccination requirement.