Welcome Manager job with NATIONAL TRUST | 8226247 <meta property="og:site_name" content="

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<div class="mds-edited-text mds-font-body-copy-bulk"><p><strong>Summary </strong><img src="https://ntprodap1.nationaltrust.org.uk:4443/OA_HTML/cabo/images/skyros/t.gif" rel="no-follow" />            </p>
<p>We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit.  As the most senior person on site, you'll lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.</p>
<p><strong>What it's like to work here </strong><img src="https://ntprodap1.nationaltrust.org.uk:4443/OA_HTML/cabo/images/skyros/t.gif" rel="no-follow" />            </p>
<p>The outstanding art collection is one of the main attractions to this beautiful Italian-inspired mansion. As one of the National Trust’s ‘treasure houses’, the 45 strong team have exciting times ahead as they embark on major conservation projects to preserve this 8,500 estate and its rare collection of artefacts. A Japanese garden and tearoom and community growing spaces are also among the key attractions at Kingston Lacy. The property has a rural location, so it’s likely you will require your own transport to get here.</p>
<p>For more information about our property please visit <a href="http://http//www.nationaltrust.org.uk/kingston-lacy" rel="no-follow">www.nationaltrust.org.uk/kingston-lacy</a></p>
<p><strong>What you'll be doing <img src="https://ntprodap1.nationaltrust.org.uk:4443/OA_HTML/cabo/images/skyros/t.gif" rel="no-follow" /> </strong>           </p>
<p>You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.</p>
<p>You'll have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies.  You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.  You'll be applying your high level of competence to deal with service recovery without senior support being on site.  You'll engage with our visitors to inspire support through membership, and help them to enjoy their stay.</p>
<p><strong>Who we're looking for</strong> <img src="https://ntprodap1.nationaltrust.org.uk:4443/OA_HTML/cabo/images/skyros/t.gif" rel="no-follow" />            </p>
<p>We'd love to hear from you if you have:</p>
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<li>Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment</li>
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<li>Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service</li>
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<li>Excellent organisational skills</li>
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<li>Confident leader, adaptable and responsive under pressure</li>
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<li>Ability to initiate service recovery without senior support</li>
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<li>Good IT skills (all MS Office)</li>
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