Lead Administrator

Responsibilities / Technical skills: Minimum 8+ years hands on experience in various networking products such as routers, switches, IPT and Video servers Responsible for delivery of voice infrastructure services in complex, very large global enterprise environments. Requirements include supporting a redundant, centralized Unified voice environment servicing customer operation. Level 3 engineer responsibility will include: Work on Incident Management and Standard service requests Cisco Unified Communications (UC) Cisco CUCM /Unity connection/Video servers administration Resolving complex incidents and problems. Voice issues tracking, open tickets updates in Japanese language. Incident & Problem Management Knowledge Management Change Management CMDB & CI Asset configuration/administration Monitoring & Alarms (Network Operation Activities) Major Incident (MI) handling and Root Cause Analysis (RCA) Responsibilities will include supporting End customer with Technical support / Queries. Resolve client /customer issues in an efficient and timely manner within the SLA. Need to be able to clearly guide them through a solution or walk-through of our products and features. Knowledge of ITIL (optional) Tool knowledge (Service Now, Knowledge Management) Handling of Operational Process Description (OPD) from customer Setting up a meeting with end user and clients to troubleshoot the issues. Preparing monthly billing / network performance parameters reports in Japanese language. Communication skills: Good communication on English/Japanese language should be able to speak fluently and should be able to understand the client communication and technical problem very well.