Solutions Design Engineer 1(SDE)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the day-to-day design, planning and management of telephony transport and network functions within assigned Divisions/Markets, including tasks related to: transport planning management, design, forecast, diagram/drawing creation and capacity management and control; network diversity planning, network maintenance, routing, mapping, capacity/traffic issue resolutions and cost/budget adherence. Possesses basic-to-intermediate working knowledge of telephony principles for the PE Voice Engineering functions for which they are assigned to support. Creates and maintains Standard Operating Procedures (SOPs) for the Design Engineering function. Manages budget and workflow according to established policies and procedures, using resources available. Works under general supervision and may require training and detailed instructions for assigned tasks. Interfaces with professionals and management across the organization on issues effecting and concerning the Telephony Engineering Design team, often a contributing team member on a cross-functional project. Works with outside vendors and agencies. Creates and distributes relevant project, budget and operational reports. Job Description Core Responsibilities Performs transport design engineering duties on a basic-to-intermediate skill level, including but not limited to: new switches, augments, midspan fiber meets (MSFM), new interconnection and footprint expansions. Provides transport designs for all telephony initiatives, including assisting the 911 team with transport designs when needed. Documents circuit, facility and transport designs and related drawings. Produces transport and design documentation and studies, as required, to support Strategic Planning/ Product Development's product evaluation initiatives and market projections for long and short range objectives. Facilitates, hands-off, the implementation of new transport elements, collaborating with the circuit provisioning team, project management team, testing team, contractors and local market. Works with local markets to assess existing fiber that can be leveraged for Comcast voice initiatives. Evaluates network issues and makes recommendations for transport routing, growth, forecasting and network architecture within assigned division(s)/team(s). Researches and presents studies through proper channels for inclusion in the budgeting process. Works closely with the PSTN Capacity Planners to analyze traffic reports and makes recommendations concerning network plans based on these reports. Reviews all capacity issues and takes established solutions to re-route traffic, if necessary, to avoid customer service interruptions. Escalates capacity issues that are out of skill/competency range. Works closely with the switch administration and routing team to resolve common network routing issues. Ensures both temporary and permanent back-up solutions are in place. Works closely with other technical team members to prevent customer service interruptions and to analyze and repair problems when they occur. Assists in creating network maps displaying network architecture, traffic flows and topographical network representations, as necessary. Works with management and team members to define, outline and create SOPs (Standard Operating Procedures) for the Design Engineering function. Ensures that any changes or revisions to these processes and procedures are understood, implemented and communicated to all assigned departments and Divisions. Complies with all established SOPs (Standard Operating Procedures). Adheres to established Division network budget; tracks and provides budget report results and/or variances on a regular basis. Utilizes basic-to-intermediate analytical skills to interpret reporting results; report analysis often impacts budgeting decisions for Divisions and Business Unit. Works with vendors and management dealing with vendors, to find the best, most cost-effective solutions to connectivity issues, design architecture etc. Produces and distributes project status reports to management to be used in the preparation of KPI reports. Uses prescribed resources to manage workflow according to allotted timeframe, procedures and budget. Adheres to policies, procedures and standards of related county and municipal agencies; adheres to ILEC/IXC regulations; and adheres to Company operational policy and procedures. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Salary: Pay Range: $26.09 - $39.13 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.