HR Operations Coordinator

Auto req ID: 285178BR Job Description Location Overview: Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-center office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference. Job Overview: As HR Operations Coordinator, you will be responsible for employee services processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under the direct supervision of the manager. The role will be responsible to deliver standardized HR admin processes and will leverage required HR systems and tools to meet the process requirements based out on the Krakow GBS site. Responsibilities: Delivering HR administration to the highest standards and in a timely manner (including: new hires, filing, letters, maternity, leavers, job changes, training, invoices, etc.). Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs Identify service delivery and process improvement opportunities in the assigned process Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements Partner with team to execute plans to improve customer satisfaction with a focus on processes Manage escalation and takes ownership for ultimate issue resolution Ensure smooth onboarding, training, process, and support documentation and aids for colleagues as needed Ensure the knowledge management platform is updated Act as a point of contact for employees and managers for all administrative queries and provision of administrative support Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records Liaising with the HR Compensation & Benefits team, to ensure accurate and timely administration of benefits schemes Managing monthly and periodical reporting of HR data Ensuring audit compliance including, starters and leavers audit, quarterly recruitment audit, etc. Qualifications/Requirements Fluent in written and verbal Polish Customer orientation and attention to detail and accuracy Process management and continuous improvement with a focus on optimization and productivity Demonstrated ability to use initiative, work proactively and adapt quickly to a constantly changing environment. Excellent PC skills (including intermediate levels of Outlook, PowerPoint, Word and Excel). Time management and prioritizing skills to effectively manage a complex and varied workload and conflicting priorities within a fast-paced environment. Good communication skills at all levels with the ability to build trust and positive relationships with employees. Tenacity, patience, confidentiality, and integrity in dealing with employees at all levels. Relocation Eligible: Eligible for Limited Relocation Job Type: Regular