Assistant Manager - Client Servicing

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Shift 1.30pm to 10.30pm About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good: • World’s Most Admired Companies, Fortune 2022 • America’s Most Responsible Companies, Newsweek 2022 • 100 Best Corporate Citizens, 3BL 2021 • Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022 • 100 Best Companies, Seramount 2021 • Diversity Best Practices Leading Inclusion Index, Seramount 2021 • Best Companies for Dads, Seramount 2021 • Best Companies for Multicultural Women, Seramount 2021 • Top 10 Companies for Executive Women, Seramount 2021 • Military Friendly Employer Bronze, VIQTORY 2021 • Best Place to Work, Canada, Greater Toronto, 2021 • Top 50 – India’s Best Workplaces for Women, 2021 • Top Workplaces in Brazil, 2021 • Asia’s Best Workplaces, 2021 Hungry for What’s Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next. For more details check out www.generalmills.com General Mills India Centre General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The centre was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development. Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leverage to bring efficiency and disruption. Be it AI/ML, Data Science, IoT (Internet of Things), NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents. Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you. Job Overview Role: Assistant Manager - Client Servicing Location: Mumbai The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Pet business in the capacity of a Design Manager. This role will report into Manager – Design & Ops team in India and functionally collaborate with the UX/UI team in our Pet segment in the US. It is an Individual contributor role. In this role, The Design Manager acts as both a scrum master for the design squad and a creative director to ensure overall quality of delivery. The Design Manager works closely with the Scrum Master for the dev team and the product squad to ensure that the design team is prioritizing work according to larger project goals and roadmap. Role Responsibilities The Buddies mobile app design team is looking for someone who can own responsibility for monitoring the mobile app design team's backlog and active sprints (including leading all refinement and sprint planning meetings, verifying that all design tasks have AC and are estimated before sprints begin, raising risks if progress isn't on track during a given sprint, etc.). 50% • Manage/monitor the Buddies design team backlog and active sprint daily • Create new design and UX copy Jira tasks as needed and tag appropriate parties to add necessary AC • Groom tickets by coordinating with product, platforms, and front-end dev teams • Lead/facilitate design backlog refinement and sprint planning • Coordinate with Product team on progress towards program milestones • Create sprint reports at the beginning and end of every sprint to identify risks that get reported to project scrum master and clarify milestone goals for the designers on the team • Communicate risks with Scrum Master and affected Squads in a timely manner 50% • Support Content strategy with tactical support • Manage day to day operations for our digital content, including leading meetings, drafting creative briefs and submitting Jira tickets to technical squads • Publish finalized content on owned channels across app & web • Work with marketing, creative and agency partners to drive execution and deliverables • Assist with recaps and performance updates to drive KPIs and measure success • Research and assist with analysis of competitive/industry landscape • Assist in exploration and evaluation of new content management tools Must - have technical skills and experience • Digital project management experience, 6-8 years of relevant experience of working as a project manager or account manager in a renowned digital agency • Thorough understanding of the app and website development process, APIs, SEO, SEM and social media marketing, content strategy, working with backend developers and leading conversations with them. • Continuous improvement mindset, capable to suggesting and implementing better ways of working • Excellent communication skills- verbal and written • Excellent analytical skills • Be able to proactively think about next steps with minimum guidance • Excellent stakeholder management skills • Digital Marketing and Analytics certificate Good to have skills • Understanding of CPG industry • Masters /MBA from Tier 1 institute Additional Information • Pick-up and drop facility will be provided for people working in the 1.30-10.30pm shift COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.