Reporting Analyst and Implementation Manager

The purpose of this role is to drive reporting innovation (creation, deployment and adoption) for our customers and Sales teams across Rentokil Initial by utilising your key relationships. Responsibilities: Report Innovation and Creation Utilising key relationships, understand what is required by the business and our customers in terms of sales and service performance reporting. Determine whether the requirements are as a result of knowledge or existing report functionality gaps. Based on existing report functionality gaps, engage with key stakeholders and the data platform team to drive a proof of concept (POC) report. Using an iterative process, obtain buy-in from key stakeholders ensuring that the POC report meets the requirements. Demonstrate the value / ROI in terms of the benefits the report will bring to the business in order to resource its development. User Adoption Produce and maintain supporting documentation detailing the purpose of the report, any business rules/processes, KPI definitions etc.. Working with the data platform team, build a list of country champions that can support the deployment of new reports or release of new functionality in an existing report. Ensure that user adoption statistics are available for all sales and customer reports to provide visibility on key metrics such as: number of users, average clicks/time, key report pages/components used etc... Customer Voice Counts: Using the NPS methodology, govern countries to ensure they are aligned to the CVC process Coordinate the quarterly activity and track the results from a group perspective. As part of the re the credibility and accuracy of CVC data & reporting Provide support to markets in the form of ‘Best Practice’ for example demonstrating what good looks like in terms of; process, questions, methodology & service providers etc... continuous improvement of the overall RI CVC programme, lead workstreams for Group Customer Experience/Satisfaction reporting Requirements At least 2 years in a customer facing role (Account Management / Sales), ideally for an enterprise software, service or Software as a Service (SaaS) company Experience in Account and project management skills - implementing solutions into a business. Basic understanding of BiqQuery, data structures, connected sheets and data validation processes and techniques. Experience in a Customer Successor role. Interest in Business Intelligence and learning basic Qlik dashboard skills Benefits Competitive Salary Remote/Hybrid Working RI Rewards 23 days (+8 bank holidays) holiday Free carparking