System Analyst

Scrum Leader Seeking an excellent communicator that loves sharing information with internal and external clients on a range of production support issues. Plus ensure that the manager of the team remains up to date on all successes and issues that the team is experiencing. Use your efficiency for time management to ensure that your team is remaining on task and meeting overall department goals. Yep, you guessed it, be that mediator and problem solver to help resolve conflicts within the team and remediate roadblocks preventing the execution of work. Plus you will be expected to pick up work items based on available band width, skillsets and criticality of the issue. There are four primary functions that form the basis of a Scrum Master job: Effectively communicate with internal and external customers. Facilitate the day to day activities of the scrum team. Remediate road blocks for the scrum team. Ensure the team remains focused on top priorities and meets department goals/KPIs. Additional Job Functions/Duties: Ensure that the team is effectively updating ServiceNow to ensure effective communication. Facilitates daily scrum calls. Managing product backlog and determining scope of releases. Act as a coach to the team to ensure tasks are progressing. Ensure timely and accurate responses to internal and external questions or comments. Scrum Leader may be assigned a specific carrier to be the primary support contact. Proactively assess team needs and bring to leadership. SME support for ticket approval meetings and gate reviews Experience in relationship building Working with, presenting to, and setting expectations with external customers Scrum Leader may be required to perform the analytical work of tasks coming into the scrum based on availability of team members and priority of the issue. If you have any of these that would be great: Well versed on cross carrier operations and upcoming products/service offered by HPS Identify operational and systematic process gaps Identify streamlined or alternative solutions Business process reengineering and requirements analysis skills Experience with process and data flow diagramming Wide range of knowledge between business and IT processes Ability to create and run SQL queries using relational DB2 tables. Ability to read EDI 834/820 and/or XML file formats. Effectively communicate with internal and external customers by being a relationship builder. Facilitate the day to day activities of the scrum team making sure the team remains focused on top priorities and meets department goals/KPIs. Working with, presenting to, and setting expectations with external customers. Remediate roadblocks for the scrum team. Ensure that the team is effectively updating ServiceNow to ensure effective communication Facilitates daily scrum calls by acting as a coach to the team to ensure tasks are progressing. Managing product backlog and determining scope of releases ensuring timely and accurate responses to internal and external questions or comments. SME support for ticket approval meetings and gate reviews Scrum Leader may be required to perform the analytical work of tasks coming into the scrum based on availability of team members and priority of the issue. If you have any of these that would be great: Identify operational and systematic process gaps Identify streamlined or alternative solutions Business process reengineering and requirements analysis skills Experience with process and data flow diagramming Wide range of knowledge between business and IT processes Ability to create and run SQL queries using relational DB2 tables. Ability to read EDI 834/820 and/or XML file formats. Education Requirements: 4-year degree or equivalent work experience