Systems Operations Specialist / Desktop Support

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Responsibilities: Frequent communication with onsite and offsite personnel and the coordination of technical tasks with those individuals to complete time sensitive projects without issue. Many of these tasks require documentation as well. Resolution of any issues that arise within the corporate facilities group. Management, compliance, and remediation of Audits (internal and external). Management of support requests (ServiceNow). Desktop support of staff assigned to project. Windows server maintenance/updates. Requirements: Ticketing system experience (SolarWinds, Atera, Jira Service Desk, Spiceworks, SysAid, BMC Helix, etc.). Basic understanding of Windows networking (Active Directory, group policies, security groups, roaming profiles, etc.). Ability to troubleshoot server and PC hardware and software issues. Strong functional and support skills with all common Microsoft desktop applications (Windows, MS Office, etc.). Basic understanding of server-based applications (IIS, MSSQL, DNS, DHCP, FTP). Basic understanding of the standards and variables involved in LAN/WAN (TCP/IP) networking and the ability to apply that knowledge to the support the project. An understanding of web-based applications (Intranet and Internet). Strong written and verbal skills and the ability to assertively promote the best interests of the project at hand. Preferred: ServiceNow experience. Knowledge of the physical wiring of computer networks (CAT5/6, Fiber). Experience in; purchasing, vendor relations, customer service, and personnel management. Some experience with phone systems (preferably VoIP). Web programming experience. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the