Senior Director, Professional Services EMEA - Comcast Technology Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Professional Services team is responsible for enabling our customers usage of our video products and services. The team works on exciting projects and integrations for a variety of high-profile customers across the globe, guiding them and designing complex and challenging engagements. This key role is responsible for the Regional Professional Services team and will be a key leader on the PS Leadership team. All regional roles ultimately report in to this position. This role will guide and shape the team through engineering and customer deliveries, has overall responsibility for development and costing of Scope and statements of work for PS engagements and will Mentor and guide our leaders and agile teams Job Description Core Responsibilities Leadership, development and mentorship of a diverse team. Direct management of EMEA Professional Services Managers In collaboration with Professional Services leadership define and shape the direction and evolution of the Professional Services Team. Contributes to functional strategy development Drives the adoption of values and culture of the org and PS teams As a member of the PS SLT, work to support the global development and implementation of strategy, standards and processes Support regional sales team in the estimation and presentation of Scope and Statements of Work for PS engagements Supporting the sales and pre-sales team with RFIs and RFPs. Collaborate and drive alignment with Product, Operational, Engineering and Delivery teams, ensuring customer commitments are represented Develops financial and operational objectives Ensures plans are aligned with business objectives Accountable for resource allocation across regional teams and projects; supports global resource planning Escalation point for all EMEA PS activity Identification of initiatives that drive quality and consistency within team. Supporting and maintaining the culture that underpins the values and success of the organization. Other duties and responsibilities as assigned. Required Skills: Excellent people management and mentoring skills At least 5 years experience as a manager of Professional Services Delivery or Practice Management equivalent Proven experience in online video program delivery Experience in building and supporting Agile teams Highly experienced working in SAAS environments Experience in managing highly talented, high performing teams with an ethos of continuous improvement at their core. Strong Customer-facing experience in a leadership and escalation role Skilled at managing C-level stakeholders and presenting to senior internal and customer execs Highly developed