Technical Engagement Lead

Why will you enjoy this new opportunity? The vision for this team is “Enable our customers to optimise contracts and transition to consumption models through clarity and insights on their current investment and utilization.” It's a big vision to achieve and we've only just begun so you'll be challenged every day to solve complex problems and evangelise our service offerings internally. This team will play a pivotal role in supporting VMware to become Consumption Obsessed by transforming VMware's License Compliance Services into Consumption Advisory Services. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? You'll be required to: Understand the complexities of VMware License Entitlements, Contract Terms & Conditions and associated internal processes. Support ideation to solve questions like How to improve the customer experience for License & SaaS Usage Management, Building data collection Powershell scripts for on-premise License Usage or gathering internal data for SaaS/Cloud Services Collaborate with Engineering, Product Managers and Data Science Teams Build an internal & external network to keep up to date with industry practices and use this channel to generate ideas to keep strategy fresh and relevant The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Create a scalable operational process to simplify Entitlements, License & SaaS Data Collect and Reconciliation in collaboration with internal teams Skills required to be successful: Demonstrated problem-solving, strong interpersonal and strong communication skills. Engaging with customers & partners with License & Consumption assessments from a technical perspective Cross-Functional Collaborating with License Management and Consumption Advisors to bring use cases for improvements to our service offerings Improving the data collection process by improving current Powershell scripts and identifying other projects that are seeking to improve License Management Assist with documentation of processes, sharing of information on MS Teams, Slack Group, Confluence and Sharepoint End User Audit experience and/or good knowledge of internal compliance processes & tools is preferred What is the leadership like for this role? What is the structure and culture of the team like? VMware has a matrix organisational structure and within this role, there is a lot of cross-functional collaboration needed to achieve our goals. You'll report to the Singapore APJ Leadership team however we serve internal customers (GTM Teams) that cover the APJ region. The culture of the team is solving problems with creative & thoughtful ideas. We collaborate with a broad range of internal business units and consultancy firms and we act as One VMware. Where is this role located? Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Business Strategy and Operations Subcategory: Business Operations Analyst Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-08-05 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.